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January 27, 2012

Create a 'Customer Bill of Rights' -- the Yankee way

Are you taking the direct route to customer satisfaction?

Tags: Customer satisfaction

Author: Lori L. Mavrigian | Posted @ Friday, January 27, 2012 7:38 AM | » Comments(1)

December 14, 2011

The comfort and joy of winter tire sales

In late November, a research company called Vision Critical surveyed 1,002 randomly selected Americans concerning their attitudes and opinions on tires and driving.

Tags: Winter tires, Lori Mavrigian, Hankook Tire

Author: Lori L. Mavrigian | Posted @ Wednesday, December 14, 2011 1:51 PM | » Comments(0)

August 19, 2011

‘A once in a lifetime experience’

<p>John and Janice Kelsey cross the finish line during &ldquo;The Greatest  Spectacle in Racing,&rdquo; the 2011 Indianapolis 500 at the Indianapolis  Motor Speedway. The strip of bricks at the start/finish line is all that  is left of the original brick race track surface.</p>

John Kelsey, owner and president of Kelsey Tire Inc. in Camdenton, Mo., recently had what he termed a once in a lifetime experience. He drove the 2.5-mile Indianapolis Motor Speedway oval.

Tags: Kelsey Tire Inc., antique tires, John Kelsey

Author: Lori L. Mavrigian | Posted @ Friday, August 19, 2011 11:44 AM | » Comments(0)

May 26, 2011

‘What does a yellow light mean?’

If you’re like me, it has been many years since you took your written driver’s exam. If you were given a pop quiz on it today, would you pass?

Tags: Lori Mavrigian, driver's exam

Author: Lori L. Mavrigian | Posted @ Thursday, May 26, 2011 11:49 AM | » Comments(2)

April 3, 2011

Some critics are saying 'Rubber' stinks

Remember “Rubber,” the movie I told you about in my blog way back in January? It’s about a rogue tire that rolls around the desert blowing up objects using its telepathic power – including people’s heads (see “'Rubber' meets the road, and goes on a killing spree.” Well, it’s rolled into movie theaters in a limited number of major cities, and the film critics are weighing in on it.

Tags: Movie, Rubber

Author: Lori L. Mavrigian | Posted @ Sunday, April 3, 2011 2:12 PM | » Comments(1)

March 20, 2011

'American Pickers' picks Corky Coker for television segment

I saw one of my favorite tire industry people on one of my favorite TV shows a couple of weeks ago. Corky Coker, president of Coker Tire Co., was featured on the History Channel’s program, “American Pickers.”

Tags: American Pickers, Coker Tire Co., Corky Coker

Author: Lori L. Mavrigian | Posted @ Sunday, March 20, 2011 1:02 PM | » Comments(2)

January 19, 2011

'Rubber' meets the road, and goes on a killing spree

I’ve been hearing about this for at least a year, but I thought it was some kind of prank and dismissed it. But now it appears there really is going to be a movie released called “Rubber” about a tire that goes on a killing spree.

Tags: Movie, Rubber

Author: Lori L. Mavrigian | Posted @ Wednesday, January 19, 2011 6:48 AM | » Comments(2)

December 28, 2010

Bucking past trends, gas prices and miles traveled are both on the rise

According to the AAA, “The current national retail average price for a gallon of self-serve regular gasoline is $3.04, up six cents from a week ago, 19 cents from a month ago, and 44 cents from a year ago. This marked the first time that the U.S. has ever nationally spent Christmas Eve with a $3 or greater per gallon price at the pump.”

Tags: Gas prices, Miles traveled

Author: Lori L. Mavrigian | Posted @ Tuesday, December 28, 2010 1:24 PM | » Comments(0)

December 16, 2010

Tire store gift certificates make great stocking stuffers

I read a blog recently by some guy who was criticizing a tire company’s radio ad which suggested that gift certificates for its tire stores make great stocking stuffers. “Not even close,” he said, “by a country mile.”

Tags: Gift certificates, Stocking stuffers

Author: Lori L. Mavrigian | Posted @ Thursday, December 16, 2010 8:14 AM | » Comments(0)

November 23, 2010

Good vibrations: Chipping away at the scrap tire problem

Here's an interesting item from the San Jose (Calif.) Mercury News: 250,000 scrap tires will be shredded and used to cushion the ride and reduce noise on the Bay Area Rapid Transit (BART) commuter train line extension from Fremont to San Jose.

Tags: RMA, Scrap tires

Author: Lori L. Mavrigian | Posted @ Tuesday, November 23, 2010 12:24 PM | » Comments(0)

November 9, 2010

The spirit of Goodyear praised by David Letterman

Last night, David Letterman had high praise for the Goodyear Tire & Rubber Co. on his TV talk show.

Tags: Blimp, David Letterman, Goodyear, The Late Show

Author: Lori L. Mavrigian | Posted @ Tuesday, November 9, 2010 12:30 PM | » Comments(1)

October 4, 2010

Two more examples of why independent tire dealers are the best

I recently cleaned out my mother’s garage, getting rid of a large volume of paint cans, pesticides, leftover house cleaning solutions and automotive chemicals that my parents had amassed over the years.

Tags: Burnett-White Tire and Auto Co., National Tire and Battery, NTB

Author: Lori L. Mavrigian | Posted @ Monday, October 4, 2010 1:29 PM | » Comments(0)

August 4, 2010

Survey results not so surprising about TPMS

A recent survey conducted by Schrader International found that 46% of drivers couldn’t figure out what the tire pressure monitoring system (TPMS) “idiot light” on their dashboard really was. Seems consumers can’t interpret the art – that U-shaped icon with an exclamation point on the inside.

Tags: Schrader, TPMS

Author: Lori L. Mavrigian | Posted @ Wednesday, August 4, 2010 9:20 AM | » Comments(3)

July 15, 2010

Memphis commercial tire dealer can rescue the fire department

I have a hot tip for a good commercial tire dealer in Memphis, Tenn. The fire department needs you.

Tags: Commercial tire dealers, Memphis

Author: Lori L. Mavrigian | Posted @ Thursday, July 15, 2010 8:16 AM | » Comments(1)

June 16, 2010

Competitor offers insights that can benefit your business

I recently received a press release from a leading chain of transmission and auto care service centers that was titled "Why Use Auto Repair Chain for Repairs?" It provides some interesting facts and figures which pertain to independent tire dealerships that compete with the chain for a share of the automotive service pie.

Tags: Auto Service

Author: Lori L. Mavrigian | Posted @ Wednesday, June 16, 2010 8:36 AM | » Comments(0)

May 17, 2010

Mark your calendars for classic car appreciation events

Mark your calendars for a couple of events that cater to Americans’ love affair with their automobiles.

Tags: Classic cars

Author: Lori L. Mavrigian | Posted @ Monday, May 17, 2010 1:46 PM | » Comments(1)

April 19, 2010

Rebates are running rampant!

When a dealer says something to me like, "I hope rebate mania ends," I, of course, have to check it out. And in so doing, my respect for independent tire dealers just got hitched up a notch, again.

Tags: Rebates

Author: Lori L. Mavrigian | Posted @ Monday, April 19, 2010 11:12 AM | » Comments(0)

March 8, 2010

Update: Dealer wins, and so does charity!

Let's hear it for Steve Case, vice president of Case Tire In Gastonia, N.C., who came in first place in his "Dancing for Future Stars" dance contest! The big winner was the Boys and Girls Club of Greater Gaston, which netted $20,000 from the charity event.

Tags: Charity, Steve Case

Author: Lori L. Mavrigian | Posted @ Monday, March 8, 2010 2:34 PM | » Comments(0)

February 23, 2010

Dealer says, ‘Move those barcodes!’

Barcodes allow tire manufacturers to efficiently sort tires for shipping and track tires for quality purposes and possible recalls. But do they have to be stuck on the tire bead?

Tags: Barcodes, Tire manufacturing

Author: Lori L. Mavrigian | Posted @ Tuesday, February 23, 2010 11:58 AM | » Comments(14)

February 11, 2010

From intelligent tires to intelligent vehicles

The "smart tire" concept has been around for a number of years. Intelligent tires have electronic sensors embedded in them that can transmit data about the tire's performance, tracking heat, mileage, repairs, etc., to optimize performance.

Tags: Smart tires

Author: Lori L. Mavrigian | Posted @ Thursday, February 11, 2010 12:23 PM | » Comments(1)

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