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TPMS: Buick Enclave – 2008-2013
July 21, 2015

TPMS: Buick Enclave – 2008-2013  

The tire pressure monitoring system (TPMS) on the 2008–2013 Buick Enclave alerts the driver when a large change in the pressure of one tire exists while the vehicle is being driven.

Tags: Buick Enclave, Mitchell 1, TPMS

A rocky ride on a space-saver tire
July 21, 2015

A rocky ride on a space-saver tire  

This month my article revolves around a recent road experience I had as opposed to a market view, just to be different for a change.

Tags: European Notebook, John Stone, Space saver tires, Universal wheels

Arfa Syed says sharing images on Twitter is key. Research shows tweets with images receive 18% more
July 21, 2015

Look to Twitter for a treasure trove of data to enhance your business  

Signing up to use Twitter is one thing. Sending a tweet is another baby step. But using the social media network to draw attention to your business, engage with your customers and ultimately measure your results is another thing altogether. It might sound frightening and intimidating, but it doesn’t have to be.

Tags: Arfa Syed, Social media, Twitter

Ask leading and difficult questions with confidence
July 21, 2015

Ask leading and difficult questions with confidence  

We have been looking at the importance of asking questions, the right questions in the right order for the right reasons that generate the right results.

Tags: Counter intelligence, Retail sales, Wayne Williams

Source: “The Power of Putting your Customers at the Center of your Business”; Townsend
July 21, 2015

Customer Experience creates loyalty  

I met with a multi-store tire retail business owner recently who had no idea what “Customer Experience,” aka CE, meant. When I asked him about customer service, he knew immediately what to say: “Customer service is taking care of your customers,” he passionately proclaimed.

Tags: Customer Experience, Mike Townsend, Retail sales

“The challenge we will be facing now is to stay true to our commitments and work to enhance
July 21, 2015

Autopromotec 2015  

The differences between Autopromotec in Bologna, Italy, and the trade shows in Las Vegas during Automotive Aftermarket Industry Week are both subtle and dramatic. Autopromotec, which is known as a trade “fair,” covers nearly 1.7 million square feet at the Bologna Trade Fair Center. That makes it physically larger than the Specialty Equipment Market Association (SEMA) Show and Automotive Aftermarket Products Expo combined. Yet it has fewer exhibitors.

Tags: 2015 Autopromotec, Atturo, Emanuele Vicentini, Falken Tire Corp., Kenda Industrial Co., Trade show

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