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Bob Fox, owner of J&J Tire Factory in Helena, Mont., made his mechanical work more profitable by
June 25, 2015

Tips to measure and track your way to more profitable mechanical work  

What metrics should tire dealers track to make their mechanical work more profitable? Bob Fox, owner of J&J Tire Factory in Helena, Mont., answered that question during a presentation at the Tire Factory Inc.’s annual dealer meeting last February. (On May 28, Tire Factory announced it joined Point S, an international network of independent tire and car service dealers; details are on page 12 of this issue of MTD.)

Tags: Ann Neal, Bob Fox, J&J Tire factory, Point S, Service metrics, Tire Factory Inc.

Customer inquiries: ‘How’s ZAT sound?’
June 25, 2015

Customer inquiries: ‘How’s ZAT sound?’  

Ask the right questions, in the right way, in the right order, for the right reasons. When betting on horses, the “trifecta” is when someone picks the first three finishers in exact order, which yields a much larger payout. The same payout principle is true when helping customers select tires and service for their vehicles. Asking the right types of questions in the right order will yield the maximum benefit for the customer and the sales associate.

Tags: Counter intelligence, Sales training, Wayne Williams

Tire registration and legislation
June 25, 2015

Tire registration and legislation  

Legislation should be the last resort when attempting to solve problems. Legislation is the lazy man’s way of getting things done. Legislation causes more grief in the long term than common sense does.

Tags: Bob Ulrich, Bob Ulrich editorial, Editorial, Tire registration

The sun is shining on the economic forecast for the construction industry in 2015, and tire dealers
June 30, 2015

Mixed results: Construction season isn’t delivering steady tire sales  

Construction crews are back to work across much of America, and economists are predicting the construction rebound is going to continue.

Tags: Commercial tires, Construction Tire, Joy Kopcha, Off-road tire, Tire Dealers Warehouse

Tire training: big business in Europe
June 30, 2015

Tire training: big business in Europe  

The diverse concept of business training has always been a particular point of interest for me. During my 23-year career within the international tire industry as a news journalist, editor and business media consultant I have witnessed the continual progressive growth of training facilities and techniques develop throughout Europe.

Tags: European Notebook, John Stone, Training

Lower gas prices should lead to decent volume growth in 2015
June 30, 2015

Lower gas prices should lead to decent volume growth in 2015  

According to the results of our survey, demand for replacement tires increased slightly in April, which is consistent with the trends recorded in March. We are encouraged by the fact that demand trends have remained positive for two straight months following the sharp decline witnessed in February.

Tags: Nick Mitchell, Your Marketplace

CSA and the changing face of truck tire service
June 30, 2015

CSA and the changing face of truck tire service  

Between April 2001 and December 2003, the Federal Motor Carrier Safety Administration (FMCSA) and the National Highway Traffic Safety Administration (NHTSA) conducted a Large Truck Crash Causation Study to determine reasons for serious accidents involving vehicles over 10,000 pounds gross vehicle weight. The results showed the majority of the crashes were caused by the driver, but lack of vehicle maintenance was also a significant factor.

Tags: Compliance Safety & Accountability, CSA, Kevin Rohlwing, Truck tires

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