.
.

Features

RSS FEED
1  -  20  of  901
Samaritan Tire Co. in Minnetonka completed its transition to lead-free wheel weights a year ahead of
August 31, 2015

Test the alternatives as wheel weight markets shift away from lead  

Tire dealers in Minnesota, the latest state to ban lead wheel weights, have about five months to find non-lead alternatives. Minnesota’s wheel weight law goes into effect on Jan. 1, 2016. In addition to Minnesota, lead wheel weights are illegal in California, Illinois, Maine, New York, Vermont and Washington.

Tags: Lead wheel weights, Lead-free wheel weights, Samaritan Tire Co., Wheel weights

The 3200 battery tester from Bosch interfaces with a smart device to read and display battery data
August 31, 2015

Testing every battery in the fall is a ‘right-selling’ opportunity  

All but the youngest drivers remember when a slow cranking start or dim headlights signaled a dying battery. Those days are gone. Modern vehicles start instantly until — with no warning — they don’t. Many no-start problems occur when temperatures drop just a few degrees.

Tags: batteries, Bosch Automotive Service Solutions, Clore Automotive Inc., Johnson Controls, Midtronics

A Bridgestone DriveGuard fact sheet shows the key components of run-flat tires.
August 24, 2015

A flat performance for run-flat tires  Cover Story

The standard complaints about run-flat tires that wear too quickly and offer an uncomfortable ride aren’t going away. In the last five years as the replacement rate of non-run-flat tires on two-year-old cars has improved by 4%, the run-flat replacement rate hasn’t budged an inch.

Tags: Bridgestone Americas Tire Operations, Goodyear Tire & Rubber Co., Hankook Tire America Corp., Michelin North America Inc., Pirelli Tire North America, Run-flats

There are tools to help extract consumer data from your sales and service tickets. Leaving that data
August 24, 2015

Turn your data into profit  

Dave Vogel says most tire dealers are sitting on a pile of money. And ignoring it. Their computers might as well be stuffed with cash, and their filing cabinets overflowing like a triple-cherry slot machine jackpot.

Tags: Data, Emedia, Sales, Telephone etiquette

Parnelli Jones partnered with winners, and won
August 20, 2015

Parnelli Jones partnered with winners, and won  

I worked for Parnelli Jones for 20-plus years in a variety of capacities. In many ways, Jones is just an ordinary guy; in other ways, he’s quite extraordinary.

Tags: Counter intelligence, Parnelli Jones, Sales training, Wayne Williams

Ask leading and difficult questions with confidence
July 21, 2015

Ask leading and difficult questions with confidence  

We have been looking at the importance of asking questions, the right questions in the right order for the right reasons that generate the right results.

Tags: Counter intelligence, Retail sales, Wayne Williams

Arfa Syed says sharing images on Twitter is key. Research shows tweets with images receive 18% more
July 21, 2015

Look to Twitter for a treasure trove of data to enhance your business  

Signing up to use Twitter is one thing. Sending a tweet is another baby step. But using the social media network to draw attention to your business, engage with your customers and ultimately measure your results is another thing altogether. It might sound frightening and intimidating, but it doesn’t have to be.

Tags: Arfa Syed, Social media, Twitter

Source: “The Power of Putting your Customers at the Center of your Business”; Townsend
July 21, 2015

Customer Experience creates loyalty  

I met with a multi-store tire retail business owner recently who had no idea what “Customer Experience,” aka CE, meant. When I asked him about customer service, he knew immediately what to say: “Customer service is taking care of your customers,” he passionately proclaimed.

Tags: Customer Experience, Mike Townsend, Retail sales

This image shows the interior design planned for the three Belle Tire stores scheduled to open in
July 13, 2015

Burning issues: Tariffs, online sales, tight margins  Cover Story

The independent dealers on this year’s Modern Tire Dealer 100 are finding ways to grow in the face of government regulation, changing consumer buying habits and economic uncertainty.

Tags: Modern Tire Dealer 100

Bob Fox, owner of J&J Tire Factory in Helena, Mont., made his mechanical work more profitable by
June 25, 2015

Tips to measure and track your way to more profitable mechanical work  

What metrics should tire dealers track to make their mechanical work more profitable? Bob Fox, owner of J&J Tire Factory in Helena, Mont., answered that question during a presentation at the Tire Factory Inc.’s annual dealer meeting last February. (On May 28, Tire Factory announced it joined Point S, an international network of independent tire and car service dealers; details are on page 12 of this issue of MTD.)

Tags: Ann Neal, Bob Fox, J&J Tire factory, Point S, Service metrics, Tire Factory Inc.

Customer inquiries: ‘How’s ZAT sound?’
June 25, 2015

Customer inquiries: ‘How’s ZAT sound?’  

Ask the right questions, in the right way, in the right order, for the right reasons. When betting on horses, the “trifecta” is when someone picks the first three finishers in exact order, which yields a much larger payout. The same payout principle is true when helping customers select tires and service for their vehicles. Asking the right types of questions in the right order will yield the maximum benefit for the customer and the sales associate.

Tags: Counter intelligence, Sales training, Wayne Williams

ST tires: All-steel radial construction is meeting the demand for more carrying capacity
June 2, 2015

ST tires: All-steel radial construction is meeting the demand for more carrying capacity  

Special trailer (ST) tires are bigger, heavier and increasingly available in all-steel radial construction to meet the towing demands of more powerful vehicles and larger campers.

Tags: American Kenda, Ann Neal, East Bay Tire Co., Kenda USA, Maxxis International, TBC Corp., Trailer tires

Bridgestone says its Ecopia EP422 Plus is an all-season, eco-friendly tire that improves fuel
June 2, 2015

A cloud of concerns over green tires  Cover Story

Pop quiz: list the top qualities consumers seek when purchasing a new set of tires. Is green technology anywhere on that list? Plenty of Modern Tire Dealer readers say it’s not.

Tags: Bridgestone Americas Tire Operations, Continental Tire the Americas LLC, Eco tires, Going green, Goodyear Tire & Rubber Co., Green tires, Michelin North America Inc., Nokian Tyres Inc.

Questions that drive sales and satisfaction
June 2, 2015

Questions that drive sales and satisfaction  

In the arena of tire and service sales, “questions” are critical for a variety of reasons. Questions assist in the initial discovery process to determine what to put on the work order. The initial questions and answers point the conversation in a particular direction, which ultimately determines the final result or outcome. The types of questions asked and the tone of the questions can help or hinder the establishment of clarity and confidence.

Tags: Counter intelligence, sales and marketing, Sales training, Wayne Williams

Johnson Controls says the glass mat separator in its AGM batteries holds electrolytes in place
June 2, 2015

Is your shop ready for absorbent glass mat batteries?  

Battery composition and construction have changed more in the last six to eight years than they have in the prior four decades, according to Jim O’Hara, vice president of marketing for Clore Automotive Inc. More changes are coming fast as automotive manufacturers prepare for the federal government’s corporate average fuel economy (CAFE) standards, which set a 54.5 miles per gallon average fuel-efficiency goal for the 2025 model year.

Tags: Absorbed Glass Mat (AGM), Ann Neal, Bosch Automotive Aftermarket, Clore Automotive, Interstate Batteries, Johnson Controls, Midtronics, Odyssey Battery

Wheel fasteners
May 5, 2015

Wheel fasteners  

Wheel fasteners are arguably the most important components on any vehicle, responsible for securing the wheels to the vehicle, yet are often the least understood and appreciated. This brief article offers a basic overview of the often overlooked threaded wheel fastener — how to identify it and how to handle it.

Tags: 2015 Performance Handbook, Mike Mavrigian, Wheel fasteners

Balancing performance tires
May 5, 2015

Balancing performance tires  

Saying technology has changed over the last decade might be one of the greatest understatements that I’ve ever made. In 2005, tire pressure monitoring systems (TPMS) were primarily reserved for high-end luxury and sports cars. Anti-lock braking systems (ABS) and electronic stability control (ESC) were options. And people who thought the Blackberry was a smartphone were surprised when the first video was uploaded to a new video hosting service called YouTube.

Tags: 2015 Performance Handbook, Balancing, High Performance Tires, Kevin Rohlwing, Performance Handbook, Ultra-high performance tires

Examples of tire and wheel vibrational issues. The illustration at the top depicts an imbalance
May 5, 2015

NVH issues and answers  

In this article, we’ll address a variety of noise, vibration and harshness (NVH) issues. We’ll also offer tips on how to avoid and/or cure these ills.

Tags: 2015 Performance Handbook, Harshness, Noise, NVH, Performance Handbook, Vibration

The new counter works for both the dealership’s employees and their customers. It is now
April 15, 2015

100 years old and open to change  

Since 1911, Daniels Tire Service has been serving the greater Los Angeles and surrounding areas with dependable, quality products and service. Daniels Tire Service is a premier provider of commercial tires and operates a collection of retail tire and automotive repair locations.

Tags: Counter intelligence, Sales training, Wayne Williams

« previous12345678910...4546next »

eNews

Hotwire

Receive the latest MTD eNews in your inbox!

Signup Sign up for our Enews and receive the latest news, trends, and product information right in your e-mail inbox. Join Today!

View the latest eNews:
Monday  |  Tuesday  |  Thursday Edition  |  CTD Online  |  Auto Service

Be Informed : Stay Current
Free Weekly Hotwire E-News