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Auto Service

The competition for automotive service is fierce, from car dealers, large chain store retailers, and mass merchandisers to small repair shops. We’ll keep you current on the latest news and trends in automotive service to grow this important aspect of your business.

LATEST NEWS

July 6, 2015

Association to honor 'four for the future'

The Auto Care Association is seeking nominations for its 2015 Impact Awards, Four for the Future, which honors four aftermarket professionals age 40 or younger.

Tags: Auto Care Association, Impact Awards, Kathleen Schmatz

The new ACDelco Technician Training Recognition Program awards technicians with a medallion for each
July 2, 2015

ACDelco recognizes techs for training

The ACDelco division of General Motors Co. is rewarding technicians and aftermarket service centers for making the commitment to enhance their skills through ACDelco training.

Tags: ACDelco, ACDelco Technician Training Recognition Program, Dale Tripp

July 2, 2015

Network has a new product manager

The Automotive Distribution Network (Network) has hired Bill Cook as senior product manager, hard parts.

Tags: Automotive Distribution Network, Personnel changes

The new 8-in-1 Wrench from Ken Tool allows users to change wrench sizes. The tool is available in
July 1, 2015

Ken-Tool: 8 sizes in one wrench

Ken-Tool Corp. has unveiled a patented wrench in SAE and metric versions that provides eight of the most popular wrench sizes in one tool. The company says its new 8-in-1 Wrench delivers strength, versatility and convenience in a 7-1/2 in. (19 cm), 12 oz. (0.3 kg) slim profile tool.

Tags: Ken-Tool Corp., wrenches

June 30, 2015

Pep Boys to consider sale, merger options

The board of directors for Pep Boys — Manny, Moe & Jack says it will consider a possible sale, merger or other business transaction while conducting a review of "strategic alternatives to enhance shareholder value."

Tags: Board of directors, Bob Hotz, Moe & Jack, Pep Boys - Manny

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USEFUL ARTICLES

Tire training: big business in Europe
June 30, 2015

Tire training: big business in Europe  

The diverse concept of business training has always been a particular point of interest for me. During my 23-year career within the international tire industry as a news journalist, editor and business media consultant I have witnessed the continual progressive growth of training facilities and techniques develop throughout Europe.

Tags: European Notebook, John Stone, Training

Lower gas prices should lead to decent volume growth in 2015
June 30, 2015

Lower gas prices should lead to decent volume growth in 2015  

According to the results of our survey, demand for replacement tires increased slightly in April, which is consistent with the trends recorded in March. We are encouraged by the fact that demand trends have remained positive for two straight months following the sharp decline witnessed in February.

Tags: Nick Mitchell, Your Marketplace

Bob Fox, owner of J&J Tire Factory in Helena, Mont., made his mechanical work more profitable by
June 25, 2015

Tips to measure and track your way to more profitable mechanical work  

What metrics should tire dealers track to make their mechanical work more profitable? Bob Fox, owner of J&J Tire Factory in Helena, Mont., answered that question during a presentation at the Tire Factory Inc.’s annual dealer meeting last February. (On May 28, Tire Factory announced it joined Point S, an international network of independent tire and car service dealers; details are on page 12 of this issue of MTD.)

Tags: Ann Neal, Bob Fox, J&J Tire factory, Point S, Service metrics, Tire Factory Inc.

Customer inquiries: ‘How’s ZAT sound?’
June 25, 2015

Customer inquiries: ‘How’s ZAT sound?’  

Ask the right questions, in the right way, in the right order, for the right reasons. When betting on horses, the “trifecta” is when someone picks the first three finishers in exact order, which yields a much larger payout. The same payout principle is true when helping customers select tires and service for their vehicles. Asking the right types of questions in the right order will yield the maximum benefit for the customer and the sales associate.

Tags: Counter intelligence, Sales training, Wayne Williams

Strong traffic trends benefited repair departments
June 3, 2015

Strong traffic trends benefited repair departments  

According to the results of our survey, demand for replacement tires increased slightly in March. Indeed, from a volume standpoint the dealers reported they sold 0.3% more tires In March on a year-over-year basis, following a 0.7% decrease in February and a 0.1% increase in January.

Tags: Nick Mitchell, Your Marketplace

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