Commercial Business

New maintenance network: Michelin Truck Care

Posted on March 12, 2014
Michelin Truck Care allows fleet managers to spend less time gathering data and more time making decisions.
Michelin Truck Care allows fleet managers to spend less time gathering data and more time making decisions.

Michelin Truck Care is a new national network of mechanical service providers for trucks with dedicated fleet maintenance managers and technicians. Standardized services that are audited by Michelin Americas Truck Tires (MATT) also is part of the program.

The network includes the follownig:

* mobile maintenance visits,

* consistent nationwide pricing and

* an integrated fleet maintenance system.

“Today’s demanding fleet operations require high-quality, consistent mechanical and tire service, whether at home or on the road," says Vic Koelsch, chief operating officer for MATT, a division of Michelin North America Inc.

"Michelin Truck Care is designed to meet these needs by delivering nationwide mechanical service that fleets can trust through an integrated network of providers. In fact, Michelin Truck Care will interface directly with the fleet’s asset management system, eliminating paper while improving managerial confidence.”

Maintenance is completed through a national network of service centers that are backed by the strategic Michelin Commercial Service Network.

Participating service locations are listed on They include Colony Tire Inc., Edenton, N.C.; Raben Tire Co. Inc., Evansville, Ind.; Snider Tire Co. (Snider Fleet Solutions), Greensboro, N.C.; Service Tire Truck Centers, Bethlehem, Pa.; Shrader Tire & Oil Co., Toledo, Ohio; Tire Centers LLC (TCi), Duncan, S.C.; Valley Tire Co., Charleroi, Pa.; and Ziegler Tire & Supply Co., Massillon, Ohio.

The service centers are run by experienced fleet maintenance managers and technicians who follow the American Trucking Associations’ Technology & Maintenance Council recommended practices.

More than 100 Truck Care service locations will be available by the end of the year.

In addition to the network of service centers, mobile maintenance is offered. Customers can receive the following services through either option:

* preventative maintenance for tractors and trailers to include oil, lube and filter service;

* D.O.T. annual inspections;

* electrical repair, including lights, charging and starting;

* brake adjustments, repair and replacement;

* wheel-end work to include seals and bearings;

* suspension repair and replacement;

* mud flaps;

* minor body repair to trailers and other service repairs; and

* reefer preventive maintenance services.

The procedures and services are audited by Michelin "to ensure standardized quality throughout the network and consistent parts and labor pricing using standard repair times and vehicle maintenance reporting standards coding." A national warranty backs all parts and labor.

Powered by TMW Systems software, the Truck Care integrated systems can manage the fleet’s data for them or feed the data automatically to their maintenance databases, regardless of the fleet’s software. Fleet management can outsource its maintenance work and eliminate the need for re-entering data.

The TMW system also interfaces with Michelin's national account billing system, so fleets receive the same prices nationwide. The system allows access to repairs, complete maintenance records and billing 24/7. In addition, fleet dashboard analytics provide up-to-date maintenance visibility and historical analysis.

For more details and to see the video, visit

MATT is a division of Michelin North America Inc.

Related Topics: Colony Tire, Preventive maintenance, Raben Tire, Service Tire Truck Centers, Shrader Tire & Oil, Snider Tire, Valley Tire, Vic Koelsch, Ziegler Tire

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Bob Ulrich was named Modern Tire Dealer editor in August 2000. He joined the magazine in 1985 as assistant editor, and has been responsible for gathering statistical information for MTD's "Facts Issue" since 1993.
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