Commercial Business

Goodyear-FleetHQ helps one-millionth customer

Posted on September 2, 2014
Goodyear-FleetHQ began offering Emergency Roadside Service in late-2007, and the one millionth Goodyear-FleetHQ Emergency Roadside Service call took place early in August, 2014.

Goodyear-FleetHQ began offering Emergency Roadside Service in late-2007, and the one millionth Goodyear-FleetHQ Emergency Roadside Service call took place early in August, 2014.

The Goodyear Tire & Rubber Co. announced that its 24/7 emergency roadside service program, FleetHQ, recently helped its one millionth customer return to service.

“This significant achievement is a testament to the power of Goodyear’s 24/7 Emergency Roadside Service program,” which is offered through the Goodyear-FleetHQ suite of business solutions,” said Jose Martinez, business solutions manager, Goodyear Commercial Tire Systems.

Goodyear-FleetHQ began offering Emergency Roadside Service in late-2007. The one millionth Goodyear-FleetHQ Emergency Roadside Service call took place early in August, 2014. A driver for Schneider National, one of North America’s largest commercial trucking fleets, was driving near Floresville, Texas, when his truck ran over a road hazard, which caused one of its trailer tires to deflate.

After pulling over to the side of the road, parking his truck and inspecting the tire, the driver notified Schneider’s Emergency Maintenance department.

A Schneider call agent collected key information, including the truck’s location, and entered it into a form on the Goodyear Commercial Tire & Service Centers’ website.

“The data was then sent to our 24/7 Goodyear-FleetHQ Solution Center,” said Martinez. “A trained tire professional at the center dispatched a tire service technician from a San Antonio-based Goodyear Commercial Tire & Service Center, who drove out to the downed truck.”

The Goodyear Commercial Tire & Service Center technician replaced the truck’s flat trailer tire with a new Goodyear tire, which enabled it to return to service. The roll time? “Just one hour and 45 minutes from the moment the driver contacted the Schneider Emergency Maintenance department to the moment his truck was back on the road,” said Martinez.

To learn more, visit www.goodyeartrucktires.com.

Related Topics: Fleet Management, FleetHQ, Goodyear Tire & Rubber Co., Jose Martinez, roadside assistance

Comments ( 0 )
More Stories
Jim Mayfield thanked Kumho dealers for weathering a lot of changes over the past year and a half, and said those changes were made with an intent to create stability for the brand.
News

Kumho Promises Dealers a Stable New Year

“Consistent. Stable. Dependable.” Those three little words detail the outlook and plan for Kumho Tire USA Inc. in 2017, says Jim Mayfield, national vice president of sales and marketing.

News

Titan Appoints Chief Financial Officer

The board of directors of Titan International Inc. has approved the transition of James Froisland from his position as interim chief financial officer to chief financial officer.

Kim Yong-Hak has been named a senior vice president at Hankook Tire Co.'s holding company, Hankook Tire Worldwide.
News

Hankook Names New Executives

Hankook Tire Co. Ltd. and its holding company Hankook Tire Worldwide are placing 19 employees in new executive roles effective Jan. 1, 2017, as part of efforts to increase competitiveness in the global top-tier tire market.

News

Bridgestone Targets Truck Tire Fuel Efficiency

Bridgestone Americas Inc. has joined the Cummins-Peterbilt SuperTruck II team with the U.S. Department of Energy (DOE) and will create prototype truck tires with the goal of reducing the environmental impact of the nation's 3.5 million Class 8 trucks on the road.

News

Two Tire Makers Earn SIMA Innovation Gold Awards

The top prizes for innovation awarded in advance of the 2017 Paris International Agri-Business Show (SIMA) were won by a pair of tire manufacturers — Michelin Groupe and Trelleborg Wheel Systems.

Be the First to Know

Get the latest news and most popular articles from MTD delivered straight to your inbox. Stay on top of the tire industry and don't miss a thing!