Commercial Business

Titan Extends Its Guarantee To Offer 100-Day Promise

Posted on February 14, 2017

Titan International Inc. is introducing 100-Day Promise, a customer satisfaction program in 2017. And it covers all tires — whether purchased from a tire dealer, or acquired as an original equipment fitment on a piece of equipment.

If the tires were purchased from a tire dealer, the customer can return the tires to the tire dealer where they were purchased for a full refund.

If the tires came as an OE fitment, they can be exchanged for a comparable set of Titan or Goodyear farm tires at no cost.

Titan says it will pay for any associated labor for tire change-outs.

The program covers any Titan or Goodyear Farm Tire bias or radial R-1, R-1W, R-2, R-3, R-4, I-3, HF-1, HF-2, HF-3 and skid steer tires, as well as Low Sidewall Technology (LSW).

“We decided to introduce this program for two reasons — first being the significant quality improvements we’ve made over the last few years," says Scott Sloan, agricultural product manager at Titan. "We are so confident in the quality of our product that we wanted to extend our previous 90-day satisfaction program to allow the customer even more time to test out the performance and durability of our tires — all with no risk. Secondly, we wanted to make sure our LSW tires were covered under the new program, because we know some growers may be hesitant to try new technologies. This now allows them to reap the rewards of LSW, and gives them the peace of mind that they can return them if not completely satisfied.”

Certain program restrictions apply. For more information on the 100-Day Satisfaction Program visit titan-intl.com/100-day.

Related Topics: customer satisfaction, Farm tires, Scott Sloan, Titan

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