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June 09, 2014

Pep Boys selects Mitchell 1 for repair info

Mitchell 1 announced that Pep Boys-Manny, Moe & Jack has selected ProDemand with SureTrack as the source for OEM-based and expert information for its 800 locations in 35 states and Puerto Rico.

In a single lookup, ProDemand delivers complete OEM repair information along with real-world, experienced-based knowledge from SureTrack, says the company.

Advanced search technology developed by Mitchell 1 integrates the data to provide comprehensive, categorized repair information in a user-friendly interface, making it easier than ever for automotive technicians to quickly find the information they need to complete repair jobs faster and with more confidence.

“Our technicians love ProDemand,” said Stacey Hamilton, director of operations customer engagement for Pep Boys.

“Our entire organization is happy we made the change to ProDemand for our OEM service information with real fixes. It’s another way that we can help our technicians work more efficiently.”

The partnership gives all Pep Boys locations access to the features in ProDemand, including best-in-class color wiring diagrams, the latest TSBs and recalls, procedures and specs, integrated estimating, along with SureTrack’s commonly replaced parts data, guided component tests, extensive library of wave forms, and interactive community of professional technicians.

Pep Boys provides service for more than six million vehicles and vehicle owners each year.

“Our ongoing goal is to help our partners and customers succeed for the long-term by providing them with solutions that make their jobs easier,” said Dave Ellingen, president of Mitchell 1.

“With the adoption of ProDemand, Pep Boys demonstrates its commitment to providing their shops with tools that not only simplify their tasks, but also help them increase efficiency and accuracy.”

For more information visit http://www.mitchell1.com/ProDemand.

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