Damien Harmon has been promoted to chief operating officer and interim president of Bridgestone Retail Operations LLC (BSRO). Harmon takes over the top spot previously held by Stu Crum, who served as president of Bridgestone's company-owned stores for three years.
“Damien has been an influential and strategic member of the BSRO leadership team, responsible for transforming the organization at the national, regional, and store levels,” says TJ Higgins, president of the consumer integrated tire division in the U.S. & Canada for Bridgestone Americas Tire Operations. “We are looking forward to seeing him continue to foster the growth and success of Bridgestone’s retail network.”
Harmon previously served as vice president of operations for the BSRO. He joined the company in 2014 from Best Buy, where he served as vice president of category and merchandising operations, developing a multi-unit business strategy and merchandising and marketing programming at the corporate and field levels.
BSRO operates more than 2,200 tire and automotive service centers nationwide under the Firestone Complete Auto Care, Tires Plus, Hibdon Tires Plus, and Wheel Works brands. As chief operating officer, Harmon will be responsible for strategic and operational leadership of BSRO, including service capability, customer retention, information technology and business development.
He will continue to focus on achieving BSRO’s Vision 2020 strategic transformation, leading its operational shift to create a world-class customer experience across the company’s retail network.
Vision 2020 was an effort championed by Crum, who on Oct. 6 was named the chief operating officer of Service King Collision Repair Centers.
BSRO is a subsidiary of Bridgestone Americas Inc.
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