In a survey of nearly 30,000 consumers, one tire brand was the clear winner.
Michelin was on top in the J.D. Power 2017 U.S. Original Equipment Tire Customer Satisfaction Study.
The study groups vehicles into four segments — luxury, passenger car, performance sport and truck/utility. And based on a 1,000-point scale, Michelin ranked highest in each category: luxury (757); passenger car (743); performance sport (746); and truck/utility (712).
In the luxury category, Michelin was the only brand to beat the segment average of 723. Pirelli (722) and Bridgestone (720) were ranked second and third, followed by Goodyear (711), Dunlop (706), Continental (689) and Hankook (584).
Yokohama was included in the study, but didn't have a large enough sample size to be ranked.
Michelin had 743 points in the passenger car segment, followed by Pirelli (710), Goodyear (702), and Nexen (689). These brands fell below the segment average of 684: Hankook (677), Continental (675), Kumho (665), Bridgestone (662), Yokohama (661), Toyo (658), Dunlop (649) and Firestone (642).
Following the leader, Michelin (746), was Goodyear (728), Bridgestone (712), and Pirelli (706). The segment average was 710.
Michelin's 712 points led Goodyear (687), BFGoodrich (667) Hankook (664), Continental (662) and Bridgestone (659). The segment average was 670.
Across the board improvement
The study also found that across the four vehicle segments, customer satisfaction with poor weather traction improved, and the number of wet traction problems decreased between the 2015 and 2017 studies.
The study measures tire owner satisfaction in four vehicle segments: luxury; passenger car; performance sport; and truck/utility. Satisfaction is examined in four measures: tire wear; tire ride; tire appearance; and tire traction/handling. Study rankings are based solely on owner experiences with their tires after two years of vehicle ownership.
To review the charts up close, click here.
Read more about the 2017 study: