For the eighth straight year, Nexen Tire Corp. has ranked first in the tire category of the Global Customer Satisfaction Competency Index (GCSI), which surveys Korean residents.
The GCSI is an evaluation system developed by Korea’s Global Management Association (GLOMA) under the Ministry of Trade, Industry, and Energy. The evaluation system was developed in order to raise awareness of customer satisfaction management and to support higher level of customer satisfaction management by providing global industrial competitiveness index.
The 2017 survey was conducted by studying approximately 102,000 residents of Korea and their opinions on 750 different products and services across nine different industrial sectors, according to Nexen. The survey studied the products of globally recognized Korean companies that engage in active marketing activities.
Nexen says it obtained the highest scores in the categories of customer satisfaction elements, customer values, and global competency, topping the list in the tire category of customer satisfaction for the eighth year running.
The company says it is an honor to be recognized for efforts made in trying to provide the highest quality products possible through strict quality assurance and to respond to customer’s needs by one-step-ahead product development.
GCSI’s certification ceremony was held in Taipei, Taiwan, on June 22.
For more information on Nexen and its products, visit www.nexentireusa.com.