Goodyear Tire & Rubber Co.'s Fleet HQ Emergency Roadside Service program recently serviced the 2 millionth truck that has contacted it for assistance. It is a major milestone for the 24/7 program, which was introduced in 2008.
"Over the last decade, trucking operations of all sizes and configurations – including some of the industry’s largest fleets – have entrusted their road service calls to Goodyear," says Johnny McIntosh, general manager of commercial services and solutions.
"The Goodyear-Fleet HQ Emergency Roadside Service program has helped minimize expensive downtime for fleets, enabling these operations to deliver the goods and services that keep our economy and way of life rolling."
The program, an important part of what Goodyear calls its "total solution of trusted products, reliable services and fleet management tools," is delivered by the nationwide Goodyear Commercial Tire & Service Network. More than 2,300 Goodyear Commercial Tire & Service Centers (CTSC) and independent, authorized Goodyear commercial tire dealers are part of the network.
Through the program, truck drivers whose rigs have been immobilized by tire issues contact the 24/7 Goodyear-Fleet HQ Solution Center, where trained agents who are familiar with their tire requirements immediately capture vital information, including the location of the vehicle.
Goodyear agents then identify a CTSC or independent Goodyear dealer nearby, dispatch a road service technician to the truck, and coordinate with the technician throughout the process. That technician will evaluate the truck’s tire situation and help return the vehicle to service quickly and efficiently, while targeting a total roll-time of two hours or less.
Truck drivers and fleet logistics coordinators can contact the 24/7 Goodyear-Fleet HQ Solution Center by dialing a dedicated number or using the Goodyear Road Service App, which instantly connects to Goodyear agents with the touch of a mobile phone or tablet screen.
"Helping a truck return to service requires the rapid and precise mobilization of resources and people, and is not a simple task," says McIntosh.
For more information, visit www.goodyeartrucktires.com.
