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Mitchell Partners with GM to Launch Collision Repair Network

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Mitchell International Inc. and General Motors Corp. have jointly launched the enrollment portal for the GM Collison Repair Network. As of Aug. 8, 2018, any collision repair facility in the U.S. may apply for inclusion in the network.

GM’s repair facility locator, accessed through a GM website (, will show consumers the GM Collision Repair Network facilities that have fulfilled the requirements of the GM Collision Repair Network program.

"We put the customer at the center when we designed GM’s Collision Repair Network, because we know nothing is more important to customers than knowing they can trust the safety and integrity of their vehicle when it leaves the repair facility," said John Eck, collision manager, GM customer care and aftersales. "Mitchell’s software platform and expertise will help us make a difference for GM drivers, and help the entire repair industry satisfy customers and run profitable, efficient enterprises."

The GM Collision Repair Network program leverages the latest Mitchell Freedom platform solutions to support participating repairers. Collision repair network members will perform pre- and post-repair diagnostic scans, utilize Mitchell’s Cloud Estimating, reference GM repair procedures throughout the repair process, and perform quality-control checks.

“Our first step is to begin accepting applications for Collision Repair Network participation at NACE (National Auto Collision Expo) 2018," said Debbie Day, executive vice president and general manager, auto physical damage solutions at Mitchell. "Administering the GM Collision Repair Network delivers on our efforts to meet the new and changing challenges of today’s complex vehicles, and assist the industry in delivering proper and safe repairs."

Further information regarding program requirements and application processes will be shared in Mitchell booth No. 1627 at NACE Automechanika Atlanta.

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