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Michelin expands Commercial Service Network

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The Michelin Commercial Service Network continues to expand, adding 200 locations to increase its coverage by nearly 70 percent. Michelin North America Inc. launched the network in February, 2011.

The network also has enhanced the Michelin ONCall Emergency Road Service (ERS). The network will handle a projected 80 percent more events this year than it did in 2010.

“The Michelin Commercial Service Network and its use by fleets continue to grow because customers are seeing the benefits of a consistent, comprehensive service package from coast to coast,” said Bill Guzick, vice president of business development for Michelin Americas Truck Tires. “Wherever they go, fleets have access to certified service technicians, trained to maximize fleets’ uptime. And with online reporting and tracking tools, fleets are able to analyze their service needs to gain greater efficiency.”

The network’s 1,700 TIA-trained technicians are focused on a roll time target of less than two hours for Michelin ONCall ERS. After-hours road service is coordinated through a centralized dispatch system. There is no dispatch fee for Michelin National Account or Advantage Program fleets in service calls with Michelin tire purchases.

By registering at no charge for the Michelin Premier Service Offer, fleets can track their individual ERS event activity online. Upgrading to Premier Elite gives fleets access to additional comprehensive monthly ERS analysis.

The Michelin Premier and Premier Elite Service Offers provide a full catalog of web-based training courses developed by Michelin to help fleets stay up-to-date on maintenance standards and safety practices, as well as general business courses. For more information on the Michelin Service Offers and the Michelin Commercial Service Network, visit www.michelintruck.com.

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