According to Goodyear North American Tire, the Goodyear fleetHQ Solution Center helped 164,000 customers get their trucks back on the road last year.
“And that’s a nearly 60 percent increase over 2009,” says Tony Starling, general manager of fleetHQ. Fleets call the Solution Center for tire-related emergency road assistance and receive service through the 1,800-plus locations in the fleetHQ Servicing Dealer Network.
“And, we got them back on the road fast. We track each and every call in real time, and that information is easily available to fleet managers through fleetHQ.com,” Starling adds. “Time is money, and we reduced the average roll time (from initial call to the truck being back on the road) by nearly 30 minutes in 2010.”
The company says that the average length of time was just two hours and seven minutes. Getting their equipment back on the road faster offers fleets and owner-operators real value. (Results may vary, based on reasons for downtime, travel conditions, and nearest location of a participating service facility.)
Starling said fleetHQ emergency road service has no enrollment fees, no incidence fees for calling its toll free number (866-fleetHQ), and the price customers pay for tires on the road is the same as they pay at home.
“Truck operators, fleet owners, managers and dispatchers find that fleetHQ can save them the hassle of making several calls to find a location that’s open, or a tire dealer with the right tires in stock,” Starling says. “With fleetHQ, one call is all it takes.”
Fast response time with its emergency roadside service, multiple business tools and ease of use are major reasons why the program has more than 20,000 customers enrolled, he added.
“fleetHQ is much more than an emergency call center,” Starling says. “We offer a portfolio of business solutions that include online information systems providing 24/7 access to services in progress, retread history, repair data and tire purchase histories. That can save fleet managers and truck operators time in reviewing invoices and service reports.”
Since Goodyear unveiled fleetHQ three years ago, Starling said customer service representatives and participating tire dealers have worked hard in achieving program success. “We’ve worked as if our business depended on a faster roll time, because for our customers it certainly does,” he added.
For more information on the fleetHQ program, go to www.fleetHQ.com.
