China Manufacturers Alliance LLC (CMA) has made three organizational changes to streamline operations and improve CMA’s overall customer experience.
Based in Monrovia, Calif., CMA is a subsidiary of Shanghai Huayi Group Corp. Ltd. (formerly Double Coin Holdings Ltd.). It not only markets Double Coin radial truck and OTR tires, but also brands from several other manufacturers.
Teresa Galvan has been promoted to a new position within the Marketing and Operations Department: director of strategic operations. "Teresa is a true professional and has been an invaluable member of the CMA team for over 11 years working in several customer care positions," said Tim Phillips, vice president of marketing and operations. "Her new role is a combination of customer service and marketing. It’s designed to optimize the customer experience for key accounts and manage the company’s marketing initiatives."
Brian Rainwater has been named head up distribution, logistics and purchasing. He has been with the company five years.
"He is a dedicated team member, providing great leadership within the organization," said Phillips. "We are excited to have Brian take on this leadership role to tie the customer experience to operations and improve it so that we, as a company, will be able to deliver more value to the customer."
Jackie Concepcion is CMA’s new director of customer service. Prior to joining CMA, she spearheaded the customer service team at Camso Inc., which was purchased by Groupe Michelin last year.
Her responsibilities at Camso included onboarding and training new customer service agents; integrating with the sales team to improve the customer experience; tracking factory direct purchases; developing a system of corrective and preventative action for process improvement initiatives; and implementing the company’s CRM program.
In addition to Double Coin, CMA markets the Warrior, Dynatrail, Dynacargo, Dynastar, Duraturn and Bluestar brands.
