Current Issue

PREMIUM CONTENT FOR SUBSCRIBERS ONLY

Retail

Get-together at Panera: It’s more than just about the ‘bread’

Order Reprints

The employees at the Panera Bread location in Hanover, Mass., see a lot of brothers Bob and Paul Sullivan. They meet there at least once a week for breakfast to exchange notes and talk business.

“Sometimes twice when things are hot, when we’ve got a lot going on,” says Bob. “Maybe three times!”

On this day, they are talking about the company’s Leadership Development Program. Bob, the president of Sullivan Tire Co. Inc., says seeing an entry-level employee work his or her way up to a leadership role is more than satisfying.

“That is one of the reasons I think Sullivan Tire’s going to be unbelievable down the road, because we’re developing this leadership.

“In some years, our best performers weren’t nominated (for the program) because they had introverted-type personalities. They didn’t want to be leaders. Then they were nominated, and they turned out to be some of the best people we’ve developed.”

Paul, vice president of marketing, agrees with his older brother.

“One of the things that the program does is give recognition, probably the most important attribute you can give a person as an employer,” he says. “Our leadership program recognizes the people. Just as Bobby said, sometimes they are introverted, and all of a sudden they step out, take a little bit of a risk themselves, take a challenge. They meet it head on, and go on to lead other people.

“So I think that’s another way of recognizing people. It’s a benefit.”

Related Articles

SUVs vs. mini-vans vs. vans: The vehicles often get lumped into the 'light truck' category. What about the tires? How different are they, really? And can the market get any more schizophrenic?

More than 15 million retreads!: And that number will increase in 2006 if these dealers have anything to say about it

The Consumer Reports report: Tire dealers were curious about how CR ran its tire tests. MTD brought them together

You must login or register in order to post a comment.