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Mitchell 1 previews new SureTrack system

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Mitchell 1 is giving subscribers to its ProDemand repair, diagnostic and maintenance information program access to a free preview of SureTrack, a new search tool, through September 2013.

The company says technicians can use SureTrack to quickly find diagnosis and repair information. “Knowing what others have experienced in servicing vehicles with similar symptoms to the vehicle in your bay can really improve both the quality of the diagnosis and the throughput of vehicles in your shop,” says Ben Johnson, director of product management for Mitchell1.

SureTrack provides information about parts that tend to fail, the symptoms they exhibit, and indicators of the mileage at which these parts commonly fail. Tips are provided to help the technician validate component operation with component tests and comparison values.

“SureTrack puts all the information in a single location, so technicians no longer have to search multiple databases with multiple logins and subscriptions to find the information they need to complete the repair efficiently and accurately,” says Johnson.

According to the company, benefits of SureTrack include:

* Real-world fixes written by technicians;

* Most commonly replaced parts with mileage failure trends based on real repair orders for the specific vehicle and diagnosis;

* Guided component tests;

* Waveform and graph library from actual on-vehicle tests; and

* Life-line access to a community of expert technicians. 

Mitchell 1 is offering the preview to ProDemand subscribers through September 2013. Current OnDemand5 customers who upgrade to ProDemand and all new customers who purchase ProDemand will have access to SureTrack for free during the preview period.

For more information, visit mitchell1.com/suretrack .

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