Equus extends technical support hours
Equus Products Inc. is extending its technical support hours for the
second consecutive year. The new hours will be Monday through Friday, 5 a.m. to 6 p.m., U.S. Pacific Time, and will officially go into effect Jan. 2, 2007.
“When we expanded our technical support hours last year, we received a very favorable response," says Keith Andreasen, Equus' director of technical services. "We will continue to expand our hours and adapt our level of support to meet demand from end-users and counterpersons assisting with product selection.
“ASE Certified Technical Support remains the ‘number-one’ reason customers purchase our products, followed closely by superior features, appearance and brand loyalty," says Richard Amador, Equus’ marketing director.
“As we introduce more technically advanced products such as CanOBD2 professional Scan Tools and expand our distribution reach, it is more important than ever for us to support our customers’ needs.”
Equus' INNOVA- and Equus-branded products are designed and supported by technical assistance from a staff of all ASE-certified technicians and master technicians, the company says. It has hired four new techs in 2006 alone, all of whom are ASE certified.
The techs are supervised by Andreasen, who has earned the Double Master Technician Certification from the National Institute for Automotive Service Excellence (ASE). There are only 4,556 Double Master Technicians out of 114,252 Master Techs and more than 420,000 ASE Certified professionals throughout the auto repair industry.
“Over the past several years, our product offering and customer base have expanded rapidly to meet the diverse and growing needs of end users across the country. As vehicles and products become more advanced, our customer support must rise with the technology,” says Andreasen.
For more information, visit www.iEquus.com.