ZC Rubber Updates Service Platform for Tire Dealers
Zhongce Rubber Group Co. Ltd. (ZC Rubber) has created a global customer service platform online for tire dealers.
The system is designed to serve as a one-stop solution for tire information, marketing support and after-sales service, and serves all of the company's brands: Westlake, Goodride, Chaoyang, Trazano, Arisun and Yartu.
The platform provides easy access to product information and relevant marketing supportive materials, plus a newsfeed keeps users up-to-date with the latest company news and product launches.
The platform is also an efficient path to filing an online tire claim. Users can file a claim by submitting a tire failure report in the customer service system. Dealers can monitor the claim's status in real time.
ZC Rubber says it wants to help its partners and dealers expand their sales to fleets and consumers, and the platform soon will feature advertising program support for dealers. Dealers can also apply for test tires of new products through this online platform. The platform is accessible through the ZC Rubber customer service website. Users need to log into their accounts to access it.
“We hope to bring fast, effective and comprehensive services to tire dealers," the company says. "Through our online service system, our partners will get timely feedback and resources at any time. We’ve made it easier than ever to handle all the processes and communications."