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Podcast: How to Manage Online Reviews

January 13, 2022
Joy Kopcha, Mike Manges, and Ron Ledgard
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KEYWORDS The Modern Tire Dealer Show
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"The way we respond" to online reviews "will show potential guests and customers what kind of shop we are," says Korey Cutlip, owner of Regal Auto Care Tire Pros in Auburn, Wash.

Korey Cutlip, owner of Regal Auto Care Tire Pros in Auburn, Wash., is an expert at handling online reviews. He shares proven tips and best practices during this episode of The Modern Tire Dealer Show.



Joy kopcha

Managing Editor

After more than a dozen years working as a newspaper reporter in Kansas, Indiana, and Pennsylvania, Joy Kopcha joined Modern Tire Dealer as senior editor in 2014. She has covered murder trials, a prison riot and more city council, county commission, and school board meetings than she cares to remember.

Mike manges

Editor

Mike Manges is Modern Tire Dealer’s editor. A 25-year tire industry veteran, he is a three-time International Automotive Media Association award winner and holds a Gold Award from the Association of Automotive Publication Editors. Mike has traveled the world in pursuit of stories that will help independent tire dealers move their businesses forward. Before rejoining MTD in September 2019, he held corporate communications positions at two Fortune 500 companies and served as MTD’s senior editor from 2000 to 2010.

Ronledgard1 copy

Managing Editor

Ron Ledgard is the managing editor for Modern Tire Dealer and Auto Service Professional. He previously worked for The Athletic, the Akron Beacon Journal and DK Pittsburgh Sports. He started at MTD and ASP in January of 2021. He is a graduate of the University of Pittsburgh. #H2P He enjoys the outdoors, sports, cooking (or, at least, eating food) and running (but that is a work in progress).

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