Retail

TCI improves emergency roadside service

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The TCI Tire Centers commercial division of Michelin North America Inc. has bolstered its Emergency Road Service (ERS) response, which will further improve the road safety of its customers and the driving public, according to the company.

The new TCI ONCall is part of TCI's C3 (Centered on Customer Commitment) program. As part of the program, TCI is working with Emergency Breakdown Services (EBS), which will respond to emergency calls made to TCI.

"We're excited about the benefits that our new TCI ONCall program will offer customers," says Randy Gaetz, vice president of sales and marketing for TCI. "EBS has demonstrated a true customer orientation and has helped us to implement the improvements we felt our customers needed in an emergency road service program."

Some examples of program improvements include the following:

* honoring TCI's On Time Done Right Customer Service Guarantee for all emergency service calls;

* adhering to a specific pricing schedule by all network service providers to ensure reasonable pricing across the United States; and

* including minor mechanical and towing services in the TCI ONCall program.

In addition, all dispatch personnel at EBS have extensive tire industry knowledge, so customers can be confident that the dispatcher accepting their call is highly qualified and experienced.

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