Articles Tagged with ''management''

Horst.jpg

Horst Tire Wins With Old-Fashioned Service

Owner Lonny Horst Spends Most Days in a Service Truck

Horst Tire LLC provides “old-fashioned service.” Lonny Horst, the dealership’s owner, may not have started his business with that as a specific goal. Yet he’s fielded phone calls from multiple customers who have thanked him for providing just that. He says he’s not sure how to do it any other way. 


Read More
VIP-service-writer-in-bay.jpg

MTD 100 Dealers Share Tips For Finding Good People

'People Have Always Been the Biggest Factor in Whether a Location Succeeds or Struggles'

Finding help is arguably the biggest challenge facing independent tire dealers today. And the largest tire dealerships in the United States are not immune to this problem. In this exclusive, MTD 100 dealers share solutions for finding - and keeping - good people.


Read More
counterman.JPG

What's Your Dealership's Mission?

Is It More Than Just Making a Profit?

A Supreme Court Justice once observed that “the true symbol of the United States is not the bald eagle. It is the pendulum. And when the pendulum swings too far in one direction, it will go back.” This pendulum swing may be happening right now with regards to corporate profits and employee wages.


Read More
Townsend-dealer-guide-story-pic.JPG

How to Deal with Difficult Customers

Proven Techniques For Making Customers Feel Served - Not Sold

Today, your salespeople and technicians must be trained to educate the customer and build trust quickly. Why? Because most of the time, difficult customers are created by you and/or your people. And you may not even realize it. 


Read More
McCarron-column-July.JPG

How to 'Level Up' Your Salespeople

Training is a Must - But First, Know Who to Invest In

In 2022, professional training is a critical must. As an industry, we don’t train nearly enough. To retain good employees, they need to know that they are being paid fairly and have been given the tools to do the job right. 


Read More
Techs-resized.jpg

How to Get Ahead of a Shrinking Workforce

Get Creative in Building Your New Pipeline of Techs

Two of the most frustrating things to hear in our industry are “I’m too busy to go out looking for techs” and “Well, it’s been slow, so I don’t think I can afford another tech right now.” As an industry, we need to go out looking for people who aren’t looking for us.


Read More
warehouse-pic.jpg

How to Be Debt-Free in 2022

Don't Wait to Pay Down What You Owe - For Your Own Peace of Mind

It can be very tempting during a difficult period to come out financially on the plus side and think, “I’ve worked especially hard, so I deserve to reward myself.” Yet here I am going to advise you to hold off.


Read More