Now more than ever, you need to know if you and your salespeople are “order takers” or “sales makers.” This can be very difficult to tell based on sales and/or profit margin at your store - or virtually any store. 

It can be simple to set goals. But there's strategy involved in setting goals that will generate positive results. Here's a hint: good goals aren't good enough.

How do you secure “buy-in” from your employees so you can work together to move your business forward? Modern Tire Dealer columnist Mike Townsend has three tips to secure commitment and prevent “sandbagging.”

Now that you’ve established the right kind of trust with your employees, let’s look at something that you, as a leader, will — at some point — contend with when dealing with subordinates: conflict.

“What is the biggest challenge you are facing in 2019?” Most sum it up this way: “People.” We've got five tips to help you find, hire, train and retain employees.

It seems that change is in the air. Merger mania on both the retail and wholesale side continues and many tire retailers feel like they are being surrounded and vulnerable to how others may try to beat them with lower prices, rebates and sales gimmicks.

First on the list: Value, don’t manage, your people

I met with a multi-store tire retail business owner recently who had no idea what “Customer Experience,” aka CE, meant. When I asked him about customer service, he knew immediately what to say: “Customer service is taking care of your customers,” he passionately proclaimed.