Articles by Joy Kopcha

Lessons Learned From a Lousy Review

Lessons Learned From a Lousy Review

With 450 employees and 57 stores, John Quirk is realistic that things can and will go wrong. “We work on over 30,000 cars a month. You’re going to make a mistake. When it happens, get the customer a rental car, put our best technician on it and fix the frickin’ thing as fast as you can.”
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