ARTICLES

The Art of the Interview

The Art of the Interview

The repair wasn’t done right.” Ever hear this from a customer? About 75% of the time, this statement results in the dreaded service “comeback.” That leaves 25% of your customer base that doesn’t even give you a chance to even make things right. 
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How to Catch (and Retain) Great Employees

How to Catch (and Retain) Great Employees

Most independent tire dealers get into the tire and automotive service business because they enjoy fixing vehicles or selling things. Many probably started working for a larger chain or their father/mother/grandparents and got pretty good at fixing and selling, so they thought, “I’d like to be my own boss doing this.”  And they scraped together enough cash, took on enormous debt, and hung their shingle outside. 
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The New Four-Letter Word in Your Shop: Busy

The New Four-Letter Word in Your Shop: Busy

"I can’t understand why there is no profit, we are so busy.” “I need to hire more staff; we are so busy.” “How are you doing?” “Man, it’s great we are so busy.” “Hey, you need to spend more time working on your business rather than in your business.” “I can’t, I am so busy!”
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