It’s now the second quarter of the new year. As you take your first real deep breath from the grip of COVID-19 and how it has affected your business, I would like to remind you that you are not alone.

Anyone who has worked in the tire and automotive repair business for even a week will be familiar with metrics -  important financial and operational milestones or ratios used to evaluate how efficiently and profitably a store is run.  

It is safe to say that 2020 was a stressful year. Nearly every facet of your business was pushed to the limit, and while 2021 seems to be shaping up as an improvement over last year, the first half is not without its challenges. In this MTD exclusive, Dennis McCarron explains why finding a stress relief valve for your employees is critical.

In this column, I often talk about processes and their importance. Sticking to a routine is important in how you and your employees:

This column is about consumer finance options. And it may ruffle some feathers. I think that offering options to consumers so they can make the best decision for their vehicle, their budget and their situation is great. What I see as a massive opportunity for our industry is in how we offer that option.