Items Tagged with 'management'

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What's Your Dealership's Mission?

Is It More Than Just Making a Profit?

A Supreme Court Justice once observed that “the true symbol of the United States is not the bald eagle. It is the pendulum. And when the pendulum swings too far in one direction, it will go back.” This pendulum swing may be happening right now with regards to corporate profits and employee wages.


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How to Deal with Difficult Customers

Proven Techniques For Making Customers Feel Served - Not Sold

Today, your salespeople and technicians must be trained to educate the customer and build trust quickly. Why? Because most of the time, difficult customers are created by you and/or your people. And you may not even realize it. 


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