In the tire and service aftermarket, there's no shortage of goals: number of units for the month, sales targets, volume targets and spiffs. What's often missing is the road map for employees to reach those goals.
One of the more frequent questions posed by tire and service dealers when dealing with performance assessments (or employee reviews) is the obvious one: “How do I get started?” That is quickly followed by “How long should they be?” or “When should I do them?” or “What should I say?”
As Kristen and Kent Cristy were looking forward to a great Thanksgiving celebration with family in November 2009, they didn’t know their world would be upended two days before the holiday by fire trucks screaming in the night.
