Items Tagged with 'customer service'

ARTICLES

J.D. Power Ranks Top Tire Retailers

J.D. Power's second customer satisfaction study of tire replacement providers shows consistency with the initial rankings in 2019. The top four tire dealers maintained their spots and their overall scores barely budged.


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How to Improve Customer Satisfaction: Greet the Customer

The latest survey of aftermarket customers by J.D. Power shows service facilities can dramatically improve their customer satisfaction scores by quickly acknowledging and saying hello to customers. It also shows tire replacement providers have the greatest room for improvement in this area.


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How to Battle Big Box Stores, Maintain Margins and Survive a Pandemic: Three Questions With Tom and TJ White From Tire Source

How to Battle Big Box Stores, Maintain Margins and Survive a Pandemic: Three Questions With Tom and TJ White From Tire Source

With more than 30 years in the tire industry – including 28 operating Tire Source, an Akron, Ohio, area-based dealership with six locations across northeastern Ohio – Tom White has lived through a number of significant market developments, from the rise of big box retailers to the launch of tire manufacturer-owned e-commerce platforms and most recently, the economic shock of COVID-19.
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