"None of us in the business today — and probably the last couple of generations — has had any kind of experience” like COVID-19, says Dominic Umek, group business leader at Cleveland, Ohio,-based Conrad’s Tire Express & Total Car Care.

What challenges are facing independent tire dealers in 2020? And what are they doing to address them? Several dealers weighed in when MTD asked.

It’s been a year of rapid change for commercial tire dealers as they continue to invest in acquisitions and expansions in the face of intensified competition.