"None of us in the business today — and probably the last couple of generations — has had any kind of experience” like COVID-19, says Dominic Umek, group business leader at Cleveland, Ohio,-based Conrad’s Tire Express & Total Car Care.
How important is alignment service to Matt Petersen and Kent Coleman? For Petersen, it’s what sets Alignment Pros–Point S apart from competitors in Gillette, Wyo. For Coleman, it is the service that drives the most profits at his six Salt Lake City area Big O Tires stores.
The 212 stores in Tire Factory Inc.’s network sold 6.5% more tires in 2017 than in 2016, and they increased overall sales by 8%. There was improvement in same-store sales — dealers who have rebranded to the Point S banner increased sales by 5.5%, and those who haven’t were up 3.5%.
Bill Leach had wanted to expand beyond his one-store tire business in Paola, Kan., for some time. So when he finally found the perfect location for a second store, about 30 miles away in Baldwin City, Kan., he was ready to roll. And one decision at least was an easy one.