Measuring payroll against gross profit is critical, but cutting payroll or reducing head count aren't the only ways to bolster the bottom line. The best practice is to involve the whole store in making improvements.
What is managed care? It's different from “fee for service.” It involves a contractual arrangement with your customer to provide all maintenance and repair needs for a vehicle over a two- to three-year period.
In the tire and service aftermarket, there's no shortage of goals: number of units for the month, sales targets, volume targets and spiffs. What's often missing is the road map for employees to reach those goals.