I know you’ve heard me grumble about technicians performing poor, improper vehicle inspections - or even skipping the entire inspection process - before. Performing thorough inspections can grow your revenue and when done right, will make customers happy. 

First, let me take a moment to congratulate every hard-working mechanic, general service tech, tire tech, alignment specialist, sales advisor, store manager, service manager, owner and anyone whose title I didn’t mention who made it to the last few months of 2020. 

Woe be to the small business owner who pores over his or her marketing budget every September, October or November in preparation for the following year.