"The customer is always right.” It’s an axiom we all have heard for a long time. For Alpio Barbara, owner of Redwood General Tire in Redwood City, Calif., that’s the only way to do business - especially when it comes to auto repair, where customers can do a great deal of research online before ever setting foot in a tire store.

Hennessy Industries Inc. has unveiled a new center clamp tire changer for high-volume shops, as well as a new wheel balancer for light and medium-volume operations.