With 2020 drawing to a close, it’s time for you to work "on" your business, not "in" your business, according to tire industry expert Jeff Morgan, who shares practical, profit-generating action items that will set your dealership up for a successful 2021.

 

People often ask me, “What is a 20 Group?” Every time I am asked, I truly have to think of the answer because a 20 Group is so many different things to different people.

Gordon Ramsay of TV kitchen fame might be 'colorful,' but he speaks his mind. And it's clear we can learn from him in between the bleeps and blurred out middle fingers; he's a man who believes in consistency through standards.

Asking if an employee is "bad" is the wrong question. It’s judgmental and doesn’t help along to the best solution for the employee and the business. Let’s take a step back and look at the bigger picture.

On a busy street in Elkhart, Ind., sits a neat and tidy tire and automotive service shop known as Carter Tire Sales & Service. The waiting room is an attractive mix of comfortable chairs, fresh popcorn and hot coffee. Inspirational sayings decorate the walls.

Have you ever watched someone try to change a habit? It is a difficult journey for one person to change something about themselves.