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Cover Story - September 2018

It's All About Service for 2018 Tire Dealer of the Year John Quirk

By: Joy Kopcha

At the end of 2012, John Quirk made a deal that would forever change his business.

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Joaquin Garcia balances a tire at Redwood General Tire Pros in Redwood City, Calif.
Article

When to Repair or Replace Shop Equipment

Many factors go into deciding if it’s better to repair shop equipment or upgrade to a newer model. Modern Tire Dealer asked five Tire Dealer of the Year honorees what they consider when evaluating their shop equipment.

There are 12 obstacles that need to be addressed before a volume rollout will occur. Photo source: WAYMO
Article

Autonomous Vehicles: Niche vs. Mainstream

Autonomous vehicles are a hotbed subject in our industry, as they should be. They potentially affect everyone, even non-drivers, and certainly tire dealers. To some, it is just the next step in the evolution of transportation.

Article

Wage and Hour: Is There a Target on Your Back?

In the spring and summer of 2018, the federal government disciplined the tire and automotive industry by nearly $1 million for wage and hour violations. The government feels our industry is an easy place to generate revenue. And, sadly, they are right.

Josh Gilbert works to identify a mystery noise complaint from a customer. He’s one of 275 technicians on the company’s $15.8 million payroll.
Article

Lessons Learned From a Lousy Review

With 450 employees and 57 stores, John Quirk is realistic that things can and will go wrong. “We work on over 30,000 cars a month. You’re going to make a mistake. When it happens, get the customer a rental car, put our best technician on it and fix the frickin’ thing as fast as you can.”

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