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Cover Story - September 2018

It's All About Service for 2018 Tire Dealer of the Year John Quirk

By: Joy Kopcha

At the end of 2012, John Quirk made a deal that would forever change his business.

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Josh Gilbert works to identify a mystery noise complaint from a customer. He’s one of 275 technicians on the company’s $15.8 million payroll.

Lessons Learned From a Lousy Review

With 450 employees and 57 stores, John Quirk is realistic that things can and will go wrong. “We work on over 30,000 cars a month. You’re going to make a mistake. When it happens, get the customer a rental car, put our best technician on it and fix the frickin’ thing as fast as you can.”

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