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Cover Story - January 2020

Full Speed Ahead: Analyst John Healy Talks About 2019 and What 2020 Will Hold

By: Mike Manges

Is there still a place for the smaller wholesale-distributor? Who will be making the next dealership acquisition? And what about Amazon? MTD columnist John Healy examines challenges tire dealers face in 2020.

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Article

Dealers Report Continued Unit Sales Improvement

Our recent conversations with dealers leave us with the view that retail sell-out trends showed stability in November, with a slight drop in momentum from October. From a volume standpoint, surveyed dealers saw unit sales improve by roughly 1% to 2% compared to the prior year’s period, which was still the fourth highest observed growth rate in our tire demand index for the year.

Figure 1: Identifying the data link connector terminals. All art courtesy of © Toyota, License Agreement TMS1002.
Article

TPMS: Lexus RC F, RC 200T, RC 300 and RC 350

The tire pressure monitoring system (TPMS) in Toyota’s luxury line of Lexus vehicles is designed to provide warning when tire inflation pressure of one or more tires (including the spare tire) is low.

Today’s employees want to be enabled, engaged and energize
Article

Conflict Unavoidance

Now that you’ve established the right kind of trust with your employees, let’s look at something that you, as a leader, will — at some point — contend with when dealing with subordinates: conflict.

Left unchecked, comebacks can severely damage your bottom line. Make sure repairs are done right the first  time.
Article

The Art of the Interview

The repair wasn’t done right.” Ever hear this from a customer? About 75% of the time, this statement results in the dreaded service “comeback.” That leaves 25% of your customer base that doesn’t even give you a chance to even make things right. 

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