Retail

New Shop Management System Uses AI to Learn From Every Inspection

Posted on August 8, 2018

Auto Profit Masters LLC (APM) has introduced a cloud-based shop management system called Shop 4D that uses artificial intelligence (AI) to run repair shops.

Shop4D leverages AI to give owners of independent and franchise repair shops a complete and self-learning set of tools for the first time, according to the company.

APM says Shop4D is the first and only shop management system to integrate every aspect of the repair into a single tool, allowing AI to learn from every inspection, advisement and communication, and proactively show the owner how to run the shop more efficiently and more effectively.

Built with a philosophy of “no training necessary,” Shop4D uses intuitive tools from the first moment a vehicle arrives at the shop, where the camera on a tablet or cell phone reads the VIN and starts the check-in process. By the time the vehicle is dispatched, the technician already has access to recall and TSB information, and the AI is already working to diagnose the vehicle from the second the ticket is started. As the tech is doing an inspection, patent-pending Shop4D will source parts and begin to build the invoice.

AI is integrated in far more than the inspection process. Shop4D has incorporated and built AI into every aspect of the business, including:

  • point of sale (POS);
  • digital vehicle inspections;
  • customer communication and marketing;
  • parts ordering;
  • labor guides;
  • training;
  • credit card processing; and
  • management and measurement.

“The shop is as busy as ever, but it doesn’t feel chaotic. Each team member has the information they need right when they need it, which lets them efficiently make a diagnosis, source parts, complete an invoice, communicate with the customer, or any other task they are doing,” says Chris Morgan, manager of Keller Bros. Auto Repair in Littleton, Colo.

The Shop4D enterprise software management tool doesn’t require any installation – it can be used on a shop’s existing devices (tablet, smart phone, laptop or computer). The company says switching is seamless because a shop’s entire history is securely imported into the cloud-based system. Once a shop has switched to Shop4D, they’re connected to an AI that is constantly learning from each shop on Shop4D. Every repair makes the program smarter for all Shop4D clients, meaning techs, advisors and owners are already experienced with new customers, vehicles or marketing because AI has already learned from their history and the history of every other shop.

For more information and to arrange a demonstration, visit www.shop4d.com.

Related Topics: artificial intelligence, auto service, retail, Shop4D, software/shop management

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