Service

Pep Boys Honors Its Technicians of the Year

Posted on April 22, 2019

Pep Boys - Manny, Moe & Jack has awarded technician of the year honors to eight of its employees.

The Pep Boys Technician of the Year program recognizes top-performing automotive service technicians in each business region based on performance and customer service metrics from the prior year.

The winners are master Technicians Alan Bethyou, Chicago; Robert Daigle, Nashua, N.H.; John Forsythe, San Antonio, Texas; Raffi Kazanjian, Van Nuys, Calif.; Peter Madhoo, Apopka, Fla; and Rob Rathbun, Manchester, N.H.; and technician Alexis Gonzalez-Rosario, Cauguas, Puerto Rico.

“Our automotive technicians are the backbone of our service organization. They are the hard-working members of our team who make our customers’ safety a priority every day,” says Brian Kaner, president of service at Icahn Automotive. “The ‘Tech of the Year’ winners represent the very best of our team from across the country.”

Each 2018 Pep Boys ‘Tech of the Year’ was recently given their award in presentations at regional leadership meetings. The recipients were chosen based on the quality and volume of the technician’s work; record of excellent customer service efforts; and a proven commitment to ongoing professional development and continuing education.

These awards were presented as Icahn Automotive launched its “Race to 2026” initiative, a commitment to help fill the industry-wide technician talent gap projected to be at 46,000 in seven years. The Race to 2026 program includes initiatives to attract those to the skilled trades, while supporting the Icahn Automotive Group’s own employee network through this and other, similar recognition programs, tuition assistance, an apprenticeship program and additional company-sponsored training and certifications.

Pep Boys is part of Icahn Automotive Group LLC, an Icahn Enterprises L.P. company. Icahn, which also owns and operates AAMCO and Precision Tune Auto Care, says it has invested in growing its service model through acquisition and the improvement of existing locations and a focus on people, programs, training and technology over the past several years.

The company recently announced Pep Boys Fleet, a mobile automotive service for fleets.

About Icahn Automotive

Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. to invest in and operate businesses involved in aftermarket parts distribution and service. Icahn Automotive today consists of Pep Boys automotive aftermarket retail and service chain, Auto Plus automotive aftermarket parts distributor, Precision Tune Auto Careowned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations, and 25 distribution centers throughout the US, Canada, and Puerto Rico.

For more information, visit www.IcahnAutomotive.com.

Related Topics: auto service, Technicians

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