Les Schwab Grabs Top Spot in 2 Customer Satisfaction Rankings

Posted on October 30, 2019

Two of the largest independent tire dealers in the U.S. earned the highest customer satisfaction scores in a new ranking of the aftermarket by J.D. Power and Associates. But the survey shows there's plenty of competition nipping at their heels.

The rankings are based on the responses of 12,554 vehicle owners conducted in August and September 2019 for the first U.S. Aftermarket Service Index Study, conducted by J.D. Power and SurveyMonkey.

Based on a 1,000-point scale, here's how the retailers ranked in the tire replacement customer satisfaction index ranking, with their score. (Read the full details of the survey, including what was most important to consumers, here.)

Tire RetailerScore
Les Schwab Tire Centers824
Discount Tire793
Goodyear Tire & Auto Service771
Sam's Club763
Tire Kingdom759
Firestone Complete Auto Care757
Big O Tires756
Average Score751
Tires Plus738
Pep Boys728
Mavis Discount Tire707

This is a look at the ranking in the general maintenance category. Notably, there are a number of tire retailers listed here, too. They're also based on a 1,000-point scale for customer satisfaction. Christian Brothers Automotive and Les Schwab tied for the top spot.

Service/maintenance storeScore
Christian Brothers Automotive823
Les Schwab Tire Centers823
Grease Monkey782
Goodyear Tire & Auto Service780
Valvoline Instant Oil Change754
Firestone Complete Auto Care743
Meineke Car Care Centers743
Tires Plus739
Big O Tires738
Tire Kingdom732
Average Score729
Pep Boys722
Jiffy Lube712
Mavis Discount Tire698

Les Schwab holds the No. 5 spot on the Modern Tire Dealer 100 list of largest independent tire dealers in the U.S. That list is led by Discount Tire, with 1,033 stores under the Discount Tire and America's Tire banners.

In the J.D. Power list for tire replacement, four of the five largest tire dealers are represented. The one missing from that list — Monro Inc. — grabbed a spot in the general maintenance category.

Related Topics: auto service, consumer tires, customer satisfaction, J.D. Power, MTD 100, Ranking, replacement tires

Comments ( 0 )
More Stories
Article Halo Effect: How to Capture a Bigger Piece of the Auto Service Pie

During last month’s Specialty Equipment Market Association and Automotive Aftermarket Products Expo shows, I learned of a new buzzword going around. It’s called “mobility management.” And here’s why it’s important.

Article Then There Were Three: As I Get Ready to Leave, Lori, Greg and Karen Remain

”Hey, Bobby, there’s a job opening over here at Modern Tire Dealer. You should apply.” With that phone call in March of 1985, former MTD Senior Editor Jim Smith changed my life. I did apply for the job of assistant editor, got it, and began working before the month was over.

“Who’s going to control vehicle data in the future: the auto manufacturer or the owner of the car?” Aaron Lowe asked at the 2019 Auto Care Association Legislative Summit.
Article Legislative Update: Dealers Could Lose Pipeline to Vehicle Repair Data

Within the next two years, 87% of new cars in the United States will have the ability to transmit diagnostic and repair data via telematics, according to the Auto Care Association.

Be the First to Know

Get the latest news and most popular articles from MTD delivered straight to your inbox. Stay on top of the tire industry and don't miss a thing!