Josh Gilbert works to identify a mystery noise complaint from a customer. He’s one of 275 technicians on the company’s $15.8 million payroll.
Article

Lessons Learned From a Lousy Review

With 450 employees and 57 stores, John Quirk is realistic that things can and will go wrong. “We work on over 30,000 cars a month. You’re going to make a mistake. When it happens, get the customer a rental car, put our best technician on it and fix the frickin’ thing as fast as you can.”

Tim Winkeler has been promoted to president of VIP Inc., which operates 56 VIP Tires & Service locations in New England.
News

Tim Winkeler Will Lead VIP Tires & Service

Timothy Winkeler is the new president and chief operating officer of Auburn, Maine-based VIP Tires & Service. He also has been appointed to the company's board of directors.

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