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Improving Gross Profit Isn't a One-Person Job

Measuring payroll against gross profit is critical, but cutting payroll or reducing head count aren't the only ways to bolster the bottom line. The best practice is to involve the whole store in making improvements.

Photos: 2018 K&M Tire Dealer Conference

K&M Tire Inc. invited 1,000 people to the Chicago area for its 2018 Dealer Conference. There were educational sessions over the course of the day-and-a-half event, plus a trade show where tire suppliers gave away cash prizes, cars and motorcycles.

K&M Tire Dealers Learn Sales, Customer Service and Efficiency Tips

K&M Tire Inc. founder Ken Langhals likes to remind his 600-plus employees that a customer’s tire order one day doesn’t guarantee another order the next. And that means K&M’s annual dealer conference is an opportunity to provide dealers with help and extra services that set K&M apart from other wholesalers.

Feb. 15 Webinar: Take 1 Hour to Learn Why Customers Buy

An upcoming free webinar, "Commitments: Understanding Customer Buying Decisions," will help improve your retail selling experience. It will be held today, Wednesday, Feb. 15, 2017, starting at 2 p.m. ET (11 a.m. PT), and last an hour.