The latest survey of aftermarket customers by J.D. Power shows service facilities can dramatically improve their customer satisfaction scores by quickly acknowledging and saying hello to customers. It also shows tire replacement providers have the greatest room for improvement in this area.

The wealthiest independent tire dealers I’ve met always owned most of their own real estate. They lived in and around the market areas that their stores were in, so they knew the good locations with the best demographics and highest traffic patterns. 

The Tire Industry Association (TIA) and training company MOHR Retail have scheduled a second Retail Tire Store Leadership training class for January 2021.

Hankook Tire Co. Ltd. has been listed on the Dow Jones Sustainability Indices for the fifth year in a row.

It could be a restaurant, a florist or someone to paint my house. When I am looking to buy a new product or service, my first step is to Google it.  And I’m sure you do the same thing.  

Cecil Bullard, CEO at the Institute for Automotive Business Excellence, presented a seminar on Diagnosing and Repairing Your Business for the Automotive Aftermarket Products Expo (AAPEX) being presented online this week. Bullard addressed myths about running an automotive repair shop. 

A number of legislative issues will impact Tire Industry Association (TIA) members well beyond the Nov. 3 presidential election.

Technical Rubber Co. has named Mitch Langford marketing manager for Tech's North America region.

Facepay, a contactless pay technology, has launched its official partnership portal, and announced its partnership with the Institute for Automotive Business Excellence. 

“I’m excited about the opportunities and challenges that lie ahead,” said Dan Nothdurft, the Tire Industry Association’s new president, after receiving the virtual gavel from outgoing President Brian Rigney during TIA’s annual membership meeting, held on Oct. 27.

Modern Tire Dealer’s latest webinar covered a lot of ground in a single hour, and all of it is designed to help you and your tire dealership win in 2021. The recorded session is available on the MTD website.

Many tire dealers are fortunate in having children who work in their business and plan to take over when they retire. 

Registration is open for the Tire Industry Association’s online annual membership meeting and 2020 Tire Industry Honors program.

Last month, I wrote about how commercial tire dealer profits can sometimes be lower, on average, than retail tire dealers’ profits. I boiled it down to the fact that whoever owns or controls the customer relationship has the power to call their own shots.

Typically the managers from every VIP Tires & Service store gather for an end-of-the-fiscal-year meeting. That meeting couldn’t happen like normal in 2020, but company leaders and employees dropped plenty of inspiration into a couple of videos for the team.