Management

ARTICLES

ITDG

Program, Dealer Group Offerings Continue to Evolve

But the 'Basics' Are Still Valued by Members

“The industry looks considerably different than it did 15 years ago, both in the retail marketplace and the manufacturing and distribution arenas,” says Dave Marks, president and CEO of the Independent Tire Dealers Group LLC. “It’s impacting all sides of the market.” 


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ATD

What Does Your Brand Stand For? How to Drive Consumer Opinion

Let’s be honest - a few of you read the headline of this article and thought I was referring to one of the many tire brands that you sell. This is certainly not unexpected, considering our industry and the various tire brands that are out there. However, there is one brand that means more to your business than any other. It is built and tested everyday, but not inside a manufacturing plant. 


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EV charging

Sustainability Is More Than a Fad: Make It Work For You

What do you think of when you hear the word “sustainability?” For many years, the term, in my mind, evoked thoughts of recycling and other ordinary, everyday practices that fall under the general umbrella of “environmental friendliness.” But there’s so much more to how sustainability is now defined within our industry.


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Tax Uncertainty Will Boost M&A Activity

Elections have consequences. The Tax Cuts and Jobs Act of 2017 was passed by the slimmest of margins in the Republican-controlled Senate and House through a budget reconciliation process that needed only a majority of votes to pass. We find ourselves now with the situation having flipped.


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JH

Goodyear-Cooper Deal: Analyst Healy Discusses Brand Positioning, Dealer Network Integration

"Cooper gives Goodyear a stronger brand in the middle of the market," says John Healy, managing director and research analyst with Northcoast Research Holdings LLC., which specifically follows both Goodyear Tire & Rubber Co. and Cooper Tire & Rubber Co. The two companies have announced that Goodyear plans to acquire Cooper during the second half of 2021.


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FUO

Farmers Union Oil Places a Premium on Service

In the small town of Garrison, N.D., Farmers Union Oil, a tire dealership and farm cooperative based about 75 miles north of Bismarck, has been helping both customers and the community in which it operates for nearly 100 years. Paul Schlichting, Farmers Union Oil's general manager, discusses the co-op's tire operations in this MTD exclusive.


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White House issues

The Latest on COVID-19 Relief, PPP Loans and Other Hot Topics

The Tire Industry Association is keeping an eye on COVID-19 relief, Paycheck Protection Plan benefits and other front-and-center issues that directly impact independent tire dealers. Association officials provide more information - including why you should take maximum advantage of the Employee Retention Tax Credit - here.

 

 


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How to Improve Customer Satisfaction: Greet the Customer

The latest survey of aftermarket customers by J.D. Power shows service facilities can dramatically improve their customer satisfaction scores by quickly acknowledging and saying hello to customers. It also shows tire replacement providers have the greatest room for improvement in this area.


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