J.D. Power's second customer satisfaction study of tire replacement providers shows consistency with the initial rankings in 2019. The top four tire dealers maintained their spots and their overall scores barely budged.
The latest survey of aftermarket customers by J.D. Power shows service facilities can dramatically improve their customer satisfaction scores by quickly acknowledging and saying hello to customers. It also shows tire replacement providers have the greatest room for improvement in this area.
RubberHub has introduced a new scheduling system designed specifically for mobile tire operations that allows visibility into the real-time status of installations and service calls via smartphones, tablets and other devices, among other benefits.
I know you’ve heard me grumble about technicians performing poor, improper vehicle inspections - or even skipping the entire inspection process - before. Performing thorough inspections can grow your revenue and when done right, will make customers happy.
Students who want to get into a field of study that is growing 12 times faster than the current U.S. job market -- IT/cybersecurity -- can now apply for a scholarship from The University of the Aftermarket Foundation (UAF).
AutoVitals, a leading provider of Software as a Service (SaaS) solutions to automotive repair and maintenance shops, has acquired BayIQ, a provider of automated marketing software to the independent tire and automotive repair industry.
Auto service professionals with automobile certifications A1-A9 can get a one-time, one-year extension of their unexpired credentials by subscribing to the ASE renewal app, according to the National Institute for Automotive Service Excellence (ASE).
CarMD.com Corp. has released its 2020 CarMD Vehicle Health Index Make and Model Reliability Rankings, continuing its decade-long tradition of analyzing and reporting on which model year 1996 to 2020 vehicles require the fewest check engine light repairs and which cost the least to fix when they do need repairs.
The leadership of National Pronto Association and Automotive Distribution Network announced today the merger of the two organizations. As of Jan. 1, 2021, the newly formed organization will be known as the Pronto Automotive Distribution Network.
NGK Spark Plugs has been named the brand with the highest increase in U.S. market share in the maintenance and repair super category as part of The NPD Group’s 2020 Automotive Aftermarket Performance Awards.
Pep Boys — Manny, Moe & Jack will celebrate 100 years in business in 2021, and Icahn Automotive Group is celebrating the brand's founding by four Navy veterans with the release of a historical calendar that will help support veterans' organizations.
The Tire Industry Association is adding three weeks of virtual classes to its December training schedule. The first two weeks will highlight the association's Automotive Tire Service courses and the third week will offer a 200-level Basic Commercial Tire Service training class.