Service

ARTICLES

J.D. Power Ranks Top Tire Retailers

J.D. Power's second customer satisfaction study of tire replacement providers shows consistency with the initial rankings in 2019. The top four tire dealers maintained their spots and their overall scores barely budged.


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How to Improve Customer Satisfaction: Greet the Customer

The latest survey of aftermarket customers by J.D. Power shows service facilities can dramatically improve their customer satisfaction scores by quickly acknowledging and saying hello to customers. It also shows tire replacement providers have the greatest room for improvement in this area.


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CarMD Releases Vehicle Health Index Rankings

CarMD.com Corp. has released its 2020 CarMD Vehicle Health Index Make and Model Reliability Rankings, continuing its decade-long tradition of analyzing and reporting on which model year 1996 to 2020 vehicles require the fewest check engine light repairs and which cost the least to fix when they do need repairs. 


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Pep Boys calendar

Pep Boys Begins Centennial Celebration

Pep Boys — Manny, Moe & Jack will celebrate 100 years in business in 2021, and Icahn Automotive Group is celebrating the brand's founding by four Navy veterans with the release of a historical calendar that will help support veterans' organizations.


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TIA Adds Three Weeks of Virtual Classes to Schedule

The Tire Industry Association is adding three weeks of virtual classes to its December training schedule. The first two weeks will highlight the association's Automotive Tire Service courses and the third week will offer a 200-level Basic Commercial Tire Service training class.


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