Service

ARTICLES

Morgan

Waves of Change Come Fast: Stay On Top of Them

In our industry, we are faced with technological changes in nearly every aspect of what we do. Automotive systems are evolving and changing. How we interact with our customers is evolving and changing. It is important to recognize these changes and act upon them at the right time in order to keep our businesses thriving.  


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Midas

Midas Marks 65 Years

TBC Corp. is celebrating 65 years of the Midas brand this year and says just as its founder built a business responding to the market's needs in 1956, the brand continues to do the same in 2021.


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F Direct

Bridgestone Launches Mobile Tire and Vehicle Service

Firestone Direct Program is Currently Available in Four Markets

Bridgestone Americas Inc. is launching a mobile tire and vehicle service for consumers and fleets under the Firestone Direct name. The service - currently available through Bridgestone company-owned stores in four metro markets - will offer tire installation and repair, as well as oil changes, brake work and other services. 


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Conrads

Promoting Vehicle Maintenance as Warm Weather Approaches

With springtime around the corner, people’s thoughts often turn to warmer weather, vacation planning and preventive vehicle maintenance. Actually, most car owners only think about two out of the three, according to Dominic Umek, group business unit leader for Conrad’s Tire Express & Total Car Care, a 38-location dealership based in Cleveland, Ohio. 


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J.D. Power Ranks Top Tire Retailers

J.D. Power's second customer satisfaction study of tire replacement providers shows consistency with the initial rankings in 2019. The top four tire dealers maintained their spots and their overall scores barely budged.


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How to Improve Customer Satisfaction: Greet the Customer

The latest survey of aftermarket customers by J.D. Power shows service facilities can dramatically improve their customer satisfaction scores by quickly acknowledging and saying hello to customers. It also shows tire replacement providers have the greatest room for improvement in this area.


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