Today, your salespeople and technicians must be trained to educate the customer and build trust quickly. Why? Because most of the time, difficult customers are created by you and/or your people. And you may not even realize it.
COVID-19 had a big effect on Monro Inc.’s financial results for the first three months of 2022. CEO Mike Broderick says one-third of the company’s stores were affected. “January was a very difficult month.”
Sun Auto Tire & Service Inc. has entered the Oregon market by acquiring Good Neighbor Tire & Auto Service, which has two stores in that state, including one in Portland, plus two more outlets in Washington.
Epicor Software Corp. announced an agreement with global analytics and business intelligence provider MicroStrategy Inc. to deploy the new Epicor Predictive Maintenance Assistant (PMA) solution via MicroStrategy’s HyperIntelligence technology.
COVID-19 lockdowns in China "are hitting a global container distribution system that is already severely stressed and facing reduced capacity," according to a report from global shipping consultancy Drewry.
Michelin North America Inc. is working with all-electric, off-road powersports company Volcon Inc. to develop a BFGoodrich brand tire - plus a tire pressure monitoring system - for electric UTV applications.
There will be 3.6 million high school graduates in the United States this year. We don’t need them all. But we do need thousands of them as automotive technicians. The questions are where do we need them, how do we recruit them and how do we train them?
Hankook & Co. posted a 10.8% increase in year-over-year sales during the first quarter of 2022 thanks to "effective pricing and distribution strategies in major regions," according to company officials.
Dale Donovan, owner of Donovan's Auto & Tire Center, switched to a five-day work week several years ago. He says it was one of the best business decisions he's ever made. Find out why in this interview.