Today, your salespeople and technicians must be trained to educate the customer and build trust quickly. Why? Because most of the time, difficult customers are created by you and/or your people. And you may not even realize it.
There will be 3.6 million high school graduates in the United States this year. We don’t need them all. But we do need thousands of them as automotive technicians. The questions are where do we need them, how do we recruit them and how do we train them?
Tiremakers say dealers need to have a thorough understanding of electric vehicle (EV) design dynamics, EV tire construction and how installation of the correct replacement tire can preserve - and even enhance - vehicle performance.
In their 1964 hit, The Beatles sang about “Eight days a week.” For
the last several years, Dale Donovan, the owner of Donovan’s
Auto & Tire Center in Cincinnati, Ohio, has been singing the
praises of being open five days a week.
Michael Graber, the new president and CEO of Toyo Tire U.S.A. Corp., says there is high demand for the company's products. “Our distributors and dealers are asking for more supply and are very optimistic about 2022." Graber discusses how Toyo plans to meet heightened levels of demand - plus other opportunities the company is pursuing - in this MTD interview.
Recent Acquisitions Give Dealership More Than 170 Locations
May 3, 2022
Cincinnati, Ohio-based Tire Discounters Inc. has acquired Virginia-based Thompson Tire. The deal, which involves seven retail stores and a commercial tire center, gives Tire Discounters 12 outlets in Virginia and more than 170 total locations.
Jimmy Yang, chairman of Kenda Rubber Industrial Co. Ltd., recently sat down with MTD to discuss Kenda's growth, how the company is working around the ongoing shipping crisis, steps it has taken to mitigate the impact of tariffs and his thoughts on tire demand as 2022 continues.
Group Is Approaching 'Magic Number' of 1,000 Locations
April 27, 2022
“It only took us over two years to meet face-to-face again, but it is sure worth it,” Dave Marks, president and CEO of the Independent Tire Dealers Group LLC, said during its annual meeting and trade show.
The next great innovation in tire and automotive service doesn’t have to be expensive. But it must be well thought-out and it must make your customer experience better than what your competitors provide.
The world of retreading looks a lot like the rest of the U.S. tire industry. Customer demand is strong, but the supply side of the equation has been problematic. One issue is tread rubber. As one retreader puts it, his business is focusing “on maintaining customers, while our rubber supplier hurts us with terrible fill rates.”
Barnwell House of Tires is one of the biggest retreaders in the greater New York City area and one of the largest Goodyear retreaders nationwide. But the Central Islip, N.Y.-based commercial truck tire dealership didn’t start that way.
Tire dealership mergers and acquisitions continue unabated. And more commercial tire dealerships are getting in on the action. Here's a look at some recent purchases by - and of - commercial tire dealerships.
You don’t often hear the words “generation gap” today. But that doesn’t mean generation gaps don’t exist. In fact, the tire industry is suffering from a profound generation gap - especially when it comes to tire service jobs.
Specifics might vary, but the decision to work with a commercial tire dealership ultimately boils down to one thing - service. That was the consensus of attendees at Barnwell House of Tires’ recent fleet symposium in Central Islip, N.Y.
As investment bankers, we are often called upon to act as advisors on things like market timing. In other words, when is a business ready to go to market and what kind of reception will the business get once there?