Management

Photo Credit: Scott Galvin
'On the occasion where a customer is asking us to do something unsafe with their vehicle, again you have to let the customer be heard and ask some probing questions — not just lecture them on the rules,' says McCarron.
Retail

Why the Customer Isn't Always Right

Feb. 6, 2023
Most customers know very little about their cars, let alone how to repair them. To default to the opinion of the customer every single time is a disastrous approach to customer...
Photo Credit: Virginia Tire
Julie Holmes, co-CEO of Virginia Tire & Auto, was invited by Eric Goldwin of Manassa City Schools to talk to female high-school students about the automotive industry at Osbourn High School in Manassas, Va.
Featured Stories

Virginia Tire Promotes Auto Service Careers to Students

Feb. 6, 2023
A group of high school students recently learned about career opportunities in the auto repair trade, thanks to Virginia Tire & Auto LLC. The Fairfax, Va.-based dealership sponsored...

Latest From Management

Photo Credit: MTD
K&M Tire associates greet attendees at the company's annual Dealer Conference and Trade Show in Las Vegas, Nev.
Retail

K&M Tire Kicks Off Dealer Conference and Trade Show

Feb. 2, 2023
More than 1,000 people are attending K&M Tire Inc.'s 2023 Dealer Conference and Trade Show this week in Las Vegas, Nev.

Photo Credit: ITDG
Rob Slagle, chairman of ITDG's board, says Jason Rook (pictured) 'brings a wealth of experience and expertise to the position and is well-suited to lead ITDG into the future.'
Retail

ITDG Names Jason Rook President, CEO

Feb. 1, 2023
The Independent Tire Dealers Group LLC has named Jason Rook its next president and CEO. Rook will replace Dave Marks, who is retiring this year after successfully leading the ...

Photo Credit: Belle Tire
Winners of the Golden Tire Iron competition, Nina and Matt, stand with their regional director, Scott Clayton, after changing a set of four tires in eight minutes and 48 seconds.
Retail

Belle Tire Contest Shows Appreciation for Techs

Jan. 27, 2023
How fast do you think it would take your best tire technicians to change a set of four tires? Belle Tire Distributors Ltd. knows the answer to that question thanks to its recent...

Photo Credit: MTD
'Activity levels in the months ahead may abate relative to the speed and size M&A has shown in the last few years,' says Healy.
Retail

Will Tire Dealership Acquisitions Slow Down in 2023?

Jan. 25, 2023
Will tire dealership mergers and acquisitions continue in 2023? Industry analyst John Healy offers his thoughts in part two of this exclusive interview from MTD's 2023 Facts Issue...

'To say that supply and demand dynamics over the last 24 to 36 months have been unpredictable would be an understatement,' says Healy.
Featured Stories

Pricing, Supply Chain Challenges Carry Over Into 2023

Jan. 23, 2023
Are challenges like the supply chain crisis and price increases finally in the rear-view mirror? Not necessarily, says John Healy, who tracks the domestic tire industry for Northcoast...

Photo Credit: MTD
TIA says it 'will be fighting in 2023 to make the current estate tax exemption permanent.'
Retail

TIA 'Stands Ready' to Tackle Key Legislative Issues

Jan. 23, 2023
"There are serious issues before us in the 118th Congress," say officials from the Tire Industry Association, which recently provided an update on key legislative efforts.

Photo Credit: Flynn's Tire & Auto
'The shipping container crisis has subsided – for now – and I just think from supply alone being better, it will help with pricing,' says Joe Flynn, president of Flynn's Tire & Auto.
Featured Stories

Will There Be More Price Increases in 2023?

Jan. 20, 2023
Price hikes were a hot topic in 2022. MTD wanted to find out if tire dealers are expecting another year of price increases.

Photo Credit: TIA
Dick Gust, CEO of the Tire Industry Association, will speak at the CTDA/1-800 EveryRim New Year Luncheon on Jan. 26.
Retail

Register Now for CTDA New Year Luncheon

Jan. 17, 2023
There's still time to register for this month's California Tire Dealers Association (CTDA)/1-800 EveryRim New Year Luncheon, which will take place Jan. 26 in Santa Fe Springs,...

Photo Credit: Bridgestone Americas
'The core principles that built the original GCR organization still resonate today,' says McGregor.
Featured Stories

How the Founders of GCR Hit on a Winning Formula

Jan. 17, 2023
The founders of GCR Tires & Service believed in two core concepts - one, that the store manager was the most important person in the organization, and two, that the way to attract...

Photo Credit: RNR Tire Express
John Abraham will open six RNR Tire Express locations in the greater Chicago market.
Retail

RNR Tire Express Moves Into Chicago Market

Jan. 10, 2023
RNR Tire Express has finalized a deal that will bring three of its franchise locations to the Chicago, Ill., market. The stores will be owned by Chicago resident John Abraham....

Photo Credit: Sun Tire & Auto
Tire Outlet has locations throughout northern Florida.
Featured Stories

Sun Auto Tire Acquires Tire Outlet in Florida

Jan. 10, 2023
Sun Auto Tire & Service Inc. has acquired Jacksonville, Fla.-based Tire Outlet, an independent tire dealership with 14 outlets throughout northern Florida. The deal gives Sun ...

Photo Credit: MTD
A bonus 'is not a ''set it and forget it' type of concept,' says McCarron.
Featured Stories

Is Your Bonus Program Ineffective?

Jan. 9, 2023
As you begin a fresh new year, considerable thought should be given to revising your company’s bonus program. Here are some options.

Photo Credit: Hankook
Rob Williams has been named president of Hankook Tire America Corp. In his new role, Williams will oversee Hankook's United States and Canada business, while leading four departments and directing teams at the company's plant in Clarksville, Tenn.
Featured Stories

Hankook Names Rob Williams President

Jan. 9, 2023
Rob Williams has been named president of Hankook Tire America Corp. In his new role, Williams will oversee Hankook's United States and Canada business, while leading four departments...

Photo Credit: Tire Discounters Inc.
Tire Discounters Inc. is closing in on 200 retail locations. The dealership has outlets throughout its native Ohio, plus Kentucky, Indiana, Tennessee, Georgia, Alabama, North Carolina and Virginia.
Featured Stories

Acquisitions Push Tire Discounters to Nearly 200 Stores

Jan. 5, 2023
Tire Discounters Inc.’s recent acquisition of Leete Tire and Auto, a four-store, Virginia-based chain, capped a big year of acquisitions for the rapidly expanding, Cincinnati,...