Commercial Business

Michelin expands emergency road services

Order Reprints

Michelin Americas Truck Tires has added mechanical and towing to its emergency road services. The expanded offering is called Michelin OnCall 2.0 and provides mechanical, towing and tire services with tracking and reporting features.

“Michelin’s emergency road service is now more than tires, says Vic Koelsch, chief operating officer, Michelin Americas Truck Tires.

“Every maintenance manager would like to be onsite at every breakdown event to manage it properly. OnCall 2.0’s innovative tracking and reporting features allow the service manager to be there virtually and optimize their vehicle uptime.”

With its new mechanical breakdown services, customers of OnCall 2.0 receive coverage for roadside repair for improved CSA compliance to include lights, brakes, suspension work, jump starts, fuel delivery and lockouts. Diesel technicians are also available 24/7. Michelin’s national accounts have a simplified billing process through centralized invoicing.  

When towing services (class 5 to 8) are needed, Michelin OnCall 2.0 will arrange transportation of the truck to the customer’s location of choice. In the event of truck abandonment, Michelin OnCall 2.0 will provide secured storage and cleaning options.

The tire breakdown offering will continue to provide key tire sizes 24/7. The service has multi-language support and a dealer locator app.

Livetrack allows fleet managers to monitor events, following every breakdown with real-time dispatch screen views and tracking estimated roll times. Fleets can also access post-event reporting with case-specific details of mechanical/towing and tire service calls.

Fixpix provides photos of the serviced tires and work order, which can only be taken at the breakdown site and viewed online or on a mobile device. The company says the photos ensure assets are managed correctly.

Starting in January 2014, the service will offer a “one call does it all” nationwide solution for fleets and owner-operators in need of breakdown assistance. 

For more information, visit the company’s website.

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