Michelin North America Inc.'s commercial emergency roadside service program, ONCall, has answered more than 2.5 million breakdown events from fleets in the U.S. and Canada since its inception in 2009.
“This achievement is a demonstration of Michelin’s commitment to delivering a superior level of customer service with ONCall since its initial inception,” said Kate Kaufman, vice president of services for Michelin North America. “This service continues to place long-haul fleets and their needs at the forefront of our customer care initiatives, offering comprehensive assistance and commitment to owners and operators who value maintenance and efficiency, leading to improved total cost of ownership.”
Service Tire Truck Center Inc. (STTC) answered the call on May 12, 2023, to record the 2,500,000th breakdown event. Michelin says the fleet truck was back on the road in less than two hours.
“STTC is thrilled that our company has successfully handled the 2.5 millionth service event for Michelin ONCall, marking a significant milestone in our partnership,” said Walt Dealtrey, president and CEO of STTC. “This achievement is a testament to our unwavering commitment to delivering exceptional service for Michelin ONCall and our mutual customers. This particular customer was back on the road in under our goal of 100 minutes. We look forward to continuing our collaboration and surpassing many more milestones together.”
Michelin ONCall provides emergency roadside service around the clock, and includes mechanical and tire roadside service, towing and live tracking.
