• Randy O'Connor

    Tire and auto industry veteran Randy O’Connor is the Owner/Principal of D2D Development Group (Dealer to Dealer Development Group.) He can be reached at [email protected]. For more information, please visit www.d2ddevelopmentgroup.com.

    Photo: 232155561 © Natee Meepian | Dreamstime.com
    'Today’s customers expect mobile experiences, convenience, 24-hour access, quick response, authenticity and personalization,' says O'Connor.
    Randy O'Connor
    June 6, 2025
    What’s the most effective way to understand the customer’s purchase path? It’s all about identifying segments, touchpoints, timeframes, expectations and the process.
    L&M Tire
    'By inspiring your team and fostering a culture of exceptional customer service, you’re providing a unique experience — an experience most can’t or won’t provide,' says O'Connor.
    Randy O'Connor
    April 7, 2025
    In challenging times, the way we interact with our customers and the experiences we create for them make all the difference.
    Lexi Majoros
    'I'm asking you to simply excel and to be the absolute best at what it is you're paid to do — to invest in yourself and learn the skills of your trade, with true intentionality,' says O'Connor.
    Randy O'Connor
    Feb. 17, 2025
    Getting ahead is much more complicated than applying best-of-the best-strategies. Best-in-class demands simplicity. Here's my argument.
    Lexi Majoros
    'I hope you and your team join me by inspiring, guiding and motivating ourselves and others to make customers so happy with their experiences that a positive view of our industry takes shape,' says O'Connor.
    Randy O'Connor
    Jan. 28, 2025
    While most customers view servicing their car as a negative experience, we can offer them a solution. I'd like to share a vision — something I call “the creedinme” — a system ...
    Ben Borchert
    'Structured and timely feedback sessions should be an absolute must, but they don’t need to be as structured as you think,' says O'Connor.
    Randy O'Connor
    Dec. 9, 2024
    This time of year, we are all reminded to take stock and reflect on the year now nearly behind us.