Randy O'Connor

Tire and auto industry veteran Randy O’Connor is the Owner/Principal of D2D Development Group (Dealer to Dealer Development Group.) He can be reached at [email protected]. For more information, please visit www.d2ddevelopmentgroup.com.

If you work on two goals at a time and you stick with each for 60 days, it might seem that you, at the very least, will be able to work through 12 significant items in a year. The reality is, to make those changes part of your dealership’s culture, you need more like six to nine months of dedicated effort and follow through. Now, you’re down to a handful of meaningful changes.

How to Fix Things That Keep Going Wrong

Oct. 31, 2023
How do you zero in on — and fix — the things that are keeping your business from being among the best? Here are some tips.
'While tire dollars have risen, service and parts dollars have risen more,' says O'Connor.

Are You Optimizing Your Profitability?

Oct. 19, 2023
If you’ve given a wage increase that isn’t tied to production, you need to seriously consider how this will affect you, moving forward.
I want to reinforce the idea that “the only true risk is the risk not taken.” Why? Because I see fear everywhere in my interactions with owners and their teams. It is hands down the single biggest barrier to elevating performance.

Why Embracing Fear Is Good For Your Business

Sept. 6, 2023
I want to reinforce the idea that “the only true risk is the risk not taken.”
As prices go up, so do customer expectations, says O'Connor.

What Happens When You Ask More of Your Customers

Aug. 22, 2023
I've purchased three new vehicles in the past two years. All I needed was one. I've been on the consumer side of crappy service experiences throughout this journey.
Photo Credit: MTD
'Instead of flat or hourly raises, consider aligning your gross profit goals with your employees’ pay goals,' says O'Connor.
Featured Stories

How to Get Your Employees to Take More Ownership

April 4, 2023
Have a real conversation about how much money your team members would like to make.
Photo Credit: MTD
'Dealers continue to struggle obtain the right level of inventory,' says Healy.

How Dealers Achieved Gross Profit Gains in 2022

March 7, 2023
Looking back on 2022 — and everything that we could have done, should have done and actually did transpire — how did we, the tire dealer community, do? Let’s look at some numbers...