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    • Randy O'Connor

    Tire and auto industry veteran Randy O’Connor is the Owner/Principal of D2D Development Group (Dealer to Dealer Development Group.) He can be reached at [email protected]. For more information, please visit www.d2ddevelopmentgroup.com.

    MTD
    If you work on two goals at a time and you stick with each for 60 days, it might seem that you, at the very least, will be able to work through 12 significant items in a year. The reality is, to make those changes part of your dealership’s culture, you need more like six to nine months of dedicated effort and follow through. Now, you’re down to a handful of meaningful changes.
    Retail

    How to Fix Things That Keep Going Wrong

    Randy O'Connor
    Oct. 31, 2023
    How do you zero in on — and fix — the things that are keeping your business from being among the best? Here are some tips.
    MTD
    'While tire dollars have risen, service and parts dollars have risen more,' says O'Connor.
    Retail

    Are You Optimizing Your Profitability?

    Randy O'Connor
    Oct. 19, 2023
    If you’ve given a wage increase that isn’t tied to production, you need to seriously consider how this will affect you, moving forward.
    MTD
    I want to reinforce the idea that “the only true risk is the risk not taken.” Why? Because I see fear everywhere in my interactions with owners and their teams. It is hands down the single biggest barrier to elevating performance.
    Retail

    Why Embracing Fear Is Good For Your Business

    Randy O'Connor
    Sept. 6, 2023
    I want to reinforce the idea that “the only true risk is the risk not taken.”
    MTD
    As prices go up, so do customer expectations, says O'Connor.
    Retail

    What Happens When You Ask More of Your Customers

    Randy O'Connor
    Aug. 22, 2023
    I've purchased three new vehicles in the past two years. All I needed was one. I've been on the consumer side of crappy service experiences throughout this journey.
    Photo Credit: MTD
    'Instead of flat or hourly raises, consider aligning your gross profit goals with your employees’ pay goals,' says O'Connor.
    Featured Stories

    How to Get Your Employees to Take More Ownership

    Randy O'Connor
    April 4, 2023
    Have a real conversation about how much money your team members would like to make.
    Photo Credit: MTD
    'Dealers continue to struggle obtain the right level of inventory,' says Healy.
    Retail

    How Dealers Achieved Gross Profit Gains in 2022

    Randy O'Connor
    March 7, 2023
    Looking back on 2022 — and everything that we could have done, should have done and actually did transpire — how did we, the tire dealer community, do? Let’s look at some numbers...